The Branch Manager is a full-time, on-site role based in Jos, responsible for leading branch operations and ensuring excellent service delivery. Day-to-day tasks include overseeing staff performance, managing customer relationships, monitoring loan and deposit activities, and ensuring compliance with internal policies and regulatory standards.
The Branch Manager will analyze branch financial reports, drive business development initiatives, and implement strategies to increase customer acquisition and retention.
This role also involves supervising cash operations, resolving customer issues, maintaining high operational standards, and promoting the bank's mission of supporting micro-entrepreneurs in the local community.
Qualifications
Experience in branch management, retail banking, or microfinance operations, with a strong understanding of credit and savings products.
Skills in team leadership, staff supervision, and performance management, with the ability to motivate and develop branch personnel.
Competence in customer relationship management, community engagement, and business development within a financial services context.
Ability to interpret financial statements, manage budgets, and track branch performance metrics to meet growth and profitability targets.
Strong organizational, problem-solving, and decision-making skills, with attention to detail and adherence to regulatory and compliance requirements.
Excellent written and verbal communication skills, including the ability to interact effectively with diverse customers and stakeholders.
Proficiency with basic office and banking software, and comfort working with digital tools and reporting systems.
Bachelor's degree in Finance, Business Administration, Economics, or a related field; relevant professional certifications in banking or microfinance are an advantage.
Previous experience working in Jos or similar markets, with knowledge of local micro-entrepreneurship dynamics, is beneficial.