Department Manager - Non-food / Ambient

Locations: Abuja, Owerri - Imo, Benin - Edo, Onitsha & Awka - Anambra, Asaba & Warri - Delta, Akure - Ondo, Mowe - Ogun, Port Harcourt - Rivers, Lekki & Victoria Island - Lagos and Aba - Abia

About the Role

• We are currently recruiting for Department Manager to oversee our Non-Food and Ambient departments.
• In this role, you will assist the Branch Manager in coordinating daily operations to ensure optimal product availability, maximize sales, and achieve target profit margins.
• You will be the champion of quality, customer satisfaction, and operational excellence within your department.

Key Responsibilities

• Ensure the effective running of department operations. Guarantee that merchandise is ordered and replenished in good time to achieve 100% shelf availability. Oversee the movement of goods from the back store to the shop floor.
• Take ownership of revenue and profit optimization for the department. Assist the Branch Manager in achieving sales targets and driving year-on-year growth.
• Monitor damaged and expired goods rigorously to minimize losses and control shrinkage.
• Ensure the highest standards of quality for Ambient and Non-Food products. Maintain regulatory compliance and ensure accurate retail selling prices are displayed with updated labels.
• Conduct regular market surveys to identify new sourcing opportunities and provide competitive pricing insights to the Buyer to drive sales.
• Supervise and support crew training in line with development plans, ensuring the team meets the evolving needs of the business.
• Drive product range selection, rotation, and ensure standards are consistently maintained.

Qualifications & Skills

• Minimum of B.Sc./ HND in any related field.
• Minimum of 4 years of retail experience
• Must have NYSC Discharged, Exemption or Exclusion letter
• Proven experience in retail management, specifically within Non-Food, Ambient or grocery categories.
• Strong understanding of inventory management, profit margins, and shrinkage control.
• Excellent organizational and time management skills with high attention to detail.
• Strong analytical skills for conducting market surveys and pricing analysis.
• Ability to lead, train, and motivate a team.
• Knowledge of regulatory compliance in retail environments.

We Offer

• A competitive compensation and benefits package
• A collaborative environment where we support each other to succeed as a team
• A value-based culture
• A diverse and inclusive environment
• Great learning and growth opportunities.