Systems Analyst (ioco0192)
full-time
Job Description
Are you an aspiring Systems Analyst with a passion for technology, analytical problem-solving and driving operational excellence? This is an exciting opportunity to apply your IT knowledge and develop expertise in Software Asset Management (SAM), software licensing and IT asset lifecycle management. You will play a key role in managing software assets, overseeing procurement and licence administration, maintaining accurate inventories, monitoring contractual compliance and supporting software audits. If you have strong analytical, organisational and communication skills, a keen eye for detail and a commitment to exceptional client service, this opportunity offers an excellent platform to grow your career in systems analysis and IT asset management.
What you'll do:
Administration of Software Asset Management lifecycle
Determination of Requirements
Procurement
License Receipt
Installation (support staff instruction)
Usage Control
Managing and balancing of inventories
Re-use of software or recycling (end of life)
Act as a channel between SAM tools, processes, and technology with other business units to provide pre-emptive allocation and accurate updates to the Asset Repositor
Maintain all software licenses and subscriptions, ensure contractual compliance, perform license reconciliation, true-up processes, and all internal and external software licensing audits
Maintain proper implementation of SAM policies, processes, and procedures for effective software lifecycle management
Maintain software assets in compliance with legislative requirements and standards from acquisition to disposal (e.g., Lifecycle Management)
Work with stakeholders on audits of all IT software and enforces processes and procedures to ensure accuracy
Ensure operations delivered to SLA and maintained as per best practice guidelines
Manage the software assets (Internal Processes and Procedures)
Ensure compliance with SOX/MICS Controls
Identify and implement improvement opportunities
Make recommendations to improve client service and fair treatment of clients within area of responsibility
Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service
Ensure that license management activities are clearly expressed on Kanban Boards and are visible and transparent, and understood by the license management team members and rest of SIAM team members
Manage the priority of the license management backlog, including dependencies between teams, with feedback from the license management team and constant input from customers and stakeholders
Meeting with stakeholders and managing their expectations to ensure clear and transparent understanding of the license requirements, timelines, decisions, and outcomes for the respective business needs
Producing accurate and timely reporting of license management compliance status for the Africa Zone license estate
Analyzing license management risks and issues and ensuring effective mitigation thereof
Align deliverables to the business requirement outcome
Oversee the main license management documentation, processes, single point of storage (e.g., SharePoint etc.)
Assist in improving the entire cross-functional team's communication and coordination
Serve as a valuable communication hub for cross-functional teams.
Focus on the strategic questions of "How", "When' and "Why" to help improve the decision-making processes for everyone that works on each of the license management activities
Your Expertise:
2 - 5 years of experience in IT Support
Internship or junior role in IT asset management, procurement, or licensing.
Exposure to software licensing basics and common licensing models (e.g., subscription, perpetual).
Familiarity with spreadsheets and basic software tracking tools.
Some understanding of IT or procurement processes
Qualifications:
Qualification Essential Competency
Senior Certificate
Certificate/Degree in Computer Science
National Diploma: Information Technology
A+ and N+
Qualifications preferred
Certified Software Asset Manager (CSAM) - IAITAM
Certified IT Asset Manager (CITAM) - IAITA
Microsoft Certified: Azure Administrator Associate (if managing Microsoft licensing)
ITIL Foundation Certification
Flexera Certified Professional (if using Flexera tools)
ServiceNow Software Asset Management Certification
Certified in Governance of Enterprise IT (CGEIT) - ISACA
Technical Skills:
Software Asset Management (SAM) Tools
Flexer
ServiceNow SAM
Snow License Manager
BMC Helix Discovery
Ivanti IT Asset Management
License and Contract Management
Understanding of licensing models (e.g., subscription, perpetual, user/device-based)
Familiarity with EULAs, vendor contracts, and compliance terms (e.g., Microsoft, Oracle, Adobe)
Data Analysis & Reporting
Excel (pivot tables, VLOOKUP, macros)
Power BI or Tableau (for dashboards/visualizations)
SQL (basic querying for asset/license data analysis)
IT Service Management (ITSM) Tools
ServiceNow
BMC Remedy
Cherwell
Configuration Management Databases (CMDB)
Maintaining software inventory and asset records
Integration of CMDB with SAM tools
Enterprise Resource Planning (ERP) & Procurement Tools
SAP
Oracle Procurement Cloud
Soft Skills:
Attention to Detail - Ensures accuracy in tracking licenses, interpreting agreements, and maintaining compliance records.
Analytical Thinking - Evaluates software usage data to identify trends, risks, and cost-saving opportunities.
Communication Skills - Clearly conveys information to vendors, IT teams, procurement, and management
Problem-Solving - Resolves licensing issues, discrepancies, or non-compliance risks quickly and effectively.
Organizational Skills - Manages multiple software licenses, audits, and renewal timelines without error.
Collaboration - Works across departments (e.g., legal, IT, procurement) to align licensing with business needs.
Adaptability - Responds to evolving licensing models, software tools, and compliance requirements.
Negotiation Skills - Assists in vendor discussions to ensure favourable terms and cost-effective licensing.
Ethical Judgment - Upholds licensing compliance and handles sensitive data with integrity.
Time Management - Prioritizes tasks efficiently to meet deadlines, especially during audits or renewals.
Other information applicable to the opportunity:
Contract position
Location: Sandton
Work environment: Onsite (open plan office)