Key Responsibilities Provide L3 technical support, advanced troubleshooting and root-cause analysis across Microsoft on-premises, hybrid and cloud environments. Design, architect and implement Microsoft enterprise infrastructure solutions. Lead complex Microsoft 365, Azure and Windows Server deployments, upgrades and migrations. Manage escalated technical incidents and ensure timely resolution of complex client issues. Provide technical leadership, mentoring and guidance to L1 and L2 engineers. Drive Microsoft Modern Workplace implementations, including Intune, Exchange Online, SharePoint, Teams and Microsoft Defender. Oversee identity and access management, Active Directory, Microsoft Entra ID and hybrid identity solutions. Develop PowerShell scripts and automation to improve operational efficiency. Establish technical standards, documentation and best-practice procedures. Participate in client technical engagements, solution design reviews and pre-sales scoping. Ensure technical delivery aligns with Microsoft best practices, security standards and ITIL frameworks. Minimum Requirements 8-10 years' experience in IT infrastructure support, enterprise engineering and project deployments. Minimum 5 years' hands-on experience with on-premises Windows Server infrastructure. Minimum 5 years' hands-on experience with Microsoft 365. Minimum 5 years' hands-on experience with Microsoft Azure. Proven L3 experience handling complex escalations and enterprise infrastructure environments. Demonstrated experience mentoring or providing technical leadership to L1/L2 engineers. Strong client-facing implementation and technical support experience. Matric (Grade 12). ITIL Foundation certification. Excellent English communication skills. Mandatory Microsoft Certifications Candidates must hold the following certifications: AZ-104 - Azure Administrator Associate. MS-102 - Microsoft 365 Administrator. MD-102 - Endpoint Administrator Associate. SC-300 - Identity and Access Administrator Associate. Highly Desirable Certifications: AZ-305 - Azure Solutions Architect Expert. SC-100 - Cybersecurity Architect Expert. AZ-700 - Azure Network Engineer Associate. MS-700 - Managing Microsoft Teams. AZ-800 / AZ-801 - Windows Server Hybrid Administrator. Technical Expertise Required 1. Windows Server & Enterprise Infrastructure Windows Server 2012 R2-2025. Active Directory, Group Policy, DNS, DHCP and DFS. NPS, Certificate Services (PKI), File Services and Failover Clustering. Hyper-V and IIS. Exchange Server and enterprise infrastructure administration. 2. Microsoft Azure & Cloud Infrastructure Azure Virtual Networks, VPN Gateway, ExpressRoute and Network Security Groups. Azure Virtual Machines, Azure Virtual Desktop and Azure Storage. Azure Backup and Site Recovery. Azure Monitor, Log Analytics, Azure Policy and Azure Arc. Azure SQL, App Services and Key Vault. 3. Microsoft 365 & Modern Workplace Microsoft 365 administration. Exchange Online and Exchange Hybrid. Microsoft Teams, SharePoint Online and OneDrive. Microsoft Intune, Autopilot and Modern Endpoint Management. Microsoft Defender, Purview and compliance management. 4. Identity, Security & Access Management Microsoft Entra ID and Hybrid Identity. Conditional Access, MFA, Identity Protection and PIM. RBAC, Zero Trust and identity governance. Microsoft Defender for Endpoint, Office 365 and Cloud Apps. 5. Automation & Scripting Advanced PowerShell scripting. Microsoft Graph PowerShell. Azure Automation and Logic Apps. REST API integrations and workflow automation. Advantageous Experience Previous experience within a Managed Services Provider (MSP) environment. RMM solutions and Freshservice or similar ITSM platforms. Backup and recovery solutions such as Veeam and Dropsuite. Legacy Microsoft certifications, including MCSE, MCSA, MCITP or MCP. Strong understanding of networking, network security and ITSM/ITIL frameworks. The Ideal Candidate You are a senior technical professional who leads by example, takes ownership of complex technical challenges and thrives in a customer-facing environment. You should demonstrate: Strong L3 troubleshooting and analytical capabilities. The ability to lead technical projects and complex implementations independently. Excellent stakeholder engagement and client relationship management. A proactive approach to mentoring and developing junior engineers. Strong technical documentation and communication skills. The ability to perform under pressure and manage escalations effectively. Location & Working Model Location: Cape Town / Eastern Cape, South Africa. Employment Type: Permanent. Working Model: Hybrid. Occasional onsite client visits and after-hours maintenance windows may be required. Participation in an escalation/standby support rotation may be required. What's On Offer? Permanent opportunity within an established Microsoft Modern Work Practice. Hybrid working flexibility. Training, Microsoft certification support and professional development. Exposure to complex enterprise and multi-technology environments. Market-related remuneration and opportunities for career growth. Ready to take your Microsoft engineering career to the next level? Apply now by submitting your updated CV to .