Prestigious Consulting is a professional HR consultancy firm. We focus on improving organizational performance through strategic people & process management.
We are recruiting to fill the position below: Job Title: Apartment Manager
Location: Lekki Phase 1, Lagos (Phase 1 – Osapa London) Employment Type: Full-time Reporting Line: Management
Job Summary
We are seeking a proactive and organised Apartment Manager to oversee the daily operations of our short-let apartments, drive bookings and occupancy, coordinate housekeeping and maintenance, and ensure excellent guest experiences.
Key Responsibilities
Oversee daily apartment operations, including guest check-in and check-out.
Drive bookings, promote available apartments and maximise occupancy.
Manage guest enquiries, reservations, complaints and feedback.
Coordinate cleaning, laundry, housekeeping and maintenance.
Supervise cleaners and other service providers.
Ensure apartments are clean, equipped and guest-ready at all times.
Monitor inventory, supplies and operational expenses.
Prepare regular occupancy, revenue and expense reports.
Ensure compliance with apartment and estate rules.
Identify opportunities to improve guest satisfaction and revenue.
Requirements
Previous experience in hospitality, short-let management, property or facility management.
Good communication, customer service and interpersonal skills.
Strong organisational, administrative and problem-solving abilities.
Basic computer skills and familiarity with online booking platforms.
Good sales and marketing skills to attract and retain guests.
Ability to supervise service providers and manage multiple responsibilities.
Honesty, accountability, responsiveness and attention to detail.
Key Performance Expectations
Maintain high apartment occupancy and achieve agreed booking/revenue targets.
Deliver excellent guest experiences and positive reviews.
Maintain clean, functional and well-equipped apartments.
Minimise vacant periods and maximise booking opportunities.
Maintain proper inventory and cost control.
Ensure timely reporting and resolution of operational issues.
Working Arrangement & Compensation
Base Salary: 100,000 monthly.
Performance Allowance: Additional allowance based on occupancy levels and overall apartment performance.
Online Availability: Must remain accessible via WhatsApp to respond promptly to guest enquiries, booking requests and operational issues.
Physical Presence: Minimum of 2–3 visits to the apartments weekly. Physical working hours are flexible and based on operational needs and guest requirements.