Administration Officer

• Who we are KEY (Keep Educating Yourself) academy is reimagining what education can look like in Nigeria.
• We are a world-class, project-based learning community serving children aged 18 months to 18 years old, located in the heart of Ikoyi, Lagos.
• At KEY, we believe that education should prepare young people not simply to pass examinations, but to thrive in an increasingly complex, fast-changing, and interconnected world. We have intentionally challenged many of the conventions of traditional schooling.
• Rather than prioritising memorisation and rote learning, we immerse children in meaningful, real-world projects that develop curiosity, critical thinking, creativity, collaboration, communication, and character.
• Our learners regularly work alongside mentors, industry experts, entrepreneurs, academics, and global partners, giving them authentic opportunities to solve problems, ask difficult questions, and engage with the world around them.
• We are ambitious about what education in Nigeria can become, and we are looking for exceptional people who share that ambition. At KEY, we ask "Why?" a lot.
• We challenge assumptions, constantly seek better ways of doing things, and expect every member of our team to approach their work with curiosity, reflection, and a commitment to continuous improvement. Why this role matters
• Exceptional administration is almost invisible.
• Parents shouldn't have to chase information. Staff shouldn't wonder what's happening. Calendars shouldn't clash.
• Events shouldn't come together at the last minute.
• Emails shouldn't be forgotten.
• Communication should be timely, professional, and effortless.
• This doesn't happen by accident. It happens because someone owns it.
• As KEY academy continues to grow, we are looking for an experienced Administration Lead to own and continuously improve every aspect of the school's administrative function. This is not simply an administration role.
• It is a leadership role responsible for ensuring that the systems, communication, organisation, and administrative standards that support the school operate with consistency, professionalism, and excellence every single day.

What success looks like

• Ensure administrative tasks are completed accurately and on time.
• Respond to parent and staff enquiries professionally and promptly.
• Keep administrative records, documents, and registers accurate and up to date.
• Support the smooth coordination of the school calendar, meetings, events, and activities.
• Follow up on outstanding administrative tasks and commitments.
• Ensure enrollment and onboarding documentation is properly completed and filed.
• Identify administrative gaps or potential issues and raise them promptly.
• Provide reliable administrative support to different teams across the school.
• Contribute ideas that improve administrative processes and make everyday operations more efficient.

What you'll be responsible for

• Parent communication & stakeholder experience
• Respond to routine parent enquiries through email, WhatsApp, phone calls, and other official communication channels.
• Provide parents with accurate and timely administrative information.
• Direct enquiries that require specialist support to the appropriate team member.
• Support the preparation and distribution of parent communications, notices, reminders, and updates.
• Maintain a professional and helpful approach in all interactions with parents and other stakeholders.
• Follow up on outstanding parent requests and ensure they are appropriately resolved or escalated. School administration
• Provide day-to-day administrative support to the school.
• Maintain administrative records, registers, files, and documentation.
• Support the coordination and maintenance of the school calendar.
• Assist with scheduling meetings, activities, events, and appointments.
• Prepare documents, reports, lists, correspondence, and other administrative materials when required.
• Support the coordination of school activities and events.
• Monitor administrative deadlines and follow up with relevant team members where necessary.
• Ensure shared administrative information is organised and accessible to the appropriate teams.
• Enrolment administration
• Support the administrative process for prospective and newly enrolled families.
• Respond to routine enrolment enquiries and ensure enquiries are directed appropriately.
• Collect, organise, and maintain required enrolment documentation.
• Support the preparation and coordination of onboarding activities for new families.
• Assist with the creation and management of relevant communication groups and records.
• Ensure completed enrollment documentation is properly filed and updated.
• Coordinate internal handovers and administrative information between the relevant teams. Administrative systems & process improvement
• Follow established administrative processes, checklists, and standard operating procedures.
• Maintain accurate and organised digital and physical records.
• Identify repetitive or inefficient administrative tasks and suggest practical improvements.
• Support the implementation of new administrative systems and processes.
• Assist with maintaining templates, trackers, forms, and other administrative resources.
• Use Google Workspace and other digital tools effectively to complete administrative tasks. Financial administration Support the Finance team with routine administrative activities relating to fees and payments.
• Assist with the distribution of invoices and fee-related communications.
• Support the recording and tracking of payment confirmations and related documentation.
• Ensure administrative information relating to enrolment and finance is accurate and properly maintained.
• Direct payment-related enquiries to the appropriate Finance team member and follow up where necessary.
• Leadership & organisational coordination
• Work closely with Learning, Finance, People & Culture, Facilities, and Digital & Technology teams.
• Provide administrative support for meetings, projects, events, and other school activities.
• Take accurate notes and maintain action trackers when required.
• Follow up on assigned actions and administrative deadlines.
• Escalate issues, delays, or risks that may affect the smooth running of administrative activities.
• Support other reasonable administrative duties as required by the Operations Lead.

Requirements

• Bachelor's degree in Business Administration, Communications, International Relations, Education, or a related discipline.
• 2 - 4 years of relevant experience in administration, customer service, office support, operations coordination, school administration, or a related role.
• Strong written and verbal communication skills.
• Excellent attention to detail and organisational skills.
• Ability to manage multiple tasks and competing priorities effectively.
• Strong follow-up and coordination skills.
• Good working knowledge of Google Workspace and other digital workplace tools.
• Comfortable learning and using new software, school management systems, and digital tools.
• Ability to maintain accurate records and handle confidential information appropriately.
• Strong interpersonal skills and a professional, service-oriented approach.
• Proactive, dependable, and able to work independently while also collaborating effectively with a team.

What we're offering

• 250,000 - 300,000 gross monthly salary.
• Pension contribution.
• HMO after confirmation.
• Other discretionary bonuses and benefits.
• A minimum of 8 weeks annual leave aligned with the school calendar.
• Ongoing leadership development and professional learning opportunities.