Job Summary
Job Summary
Provide protocol, guest relations, transportation coordination and security support services for visitors, delegates, international staff and operational activities.
Coordinate airport protocol services, logistics support, diplomatic formalities and security compliance while supporting efficient operations at the Nairobi Hub.Key Responsibilities
Key Responsibilities
Coordinate transportation services for VIPs, guests and delegates between airports, offices, hotels and other designated locations.
Welcome VIPs and distinguished visitors arriving at the airport for official visits.
Facilitate diplomatic registration processes for international staff and eligible dependants, including vehicle registration, diplomatic identification cards and ground passes.
Escort eligible guests through airport VIP lounge facilities during arrivals and departures.
Assist guests with airport formalities, including visa-on-arrival procedures where applicable.
Ensure vehicles comply with Minimum Operating Security Standards (MOSS).
Coordinate with the Fleet Manager to establish and maintain vehicle roadworthiness inspection mechanisms.
Support implementation of workplace and field security procedures and tools.
Manage relationships with internal and external stakeholders, including United Nations agencies and protocol offices.
Act as the focal point for security and safety coordination at the Nairobi Hub.
Support implementation of security measures issued by the United Nations Department of Safety and Security (UNDSS).
Ensure staff awareness and compliance with security guidelines and operational procedures.
Liaise with UNDSS to coordinate training sessions on security awareness, convoy procedures, radio communications, evacuation procedures and safety measures.
Disseminate security standard operating procedures (SOPs) and related guidance to staff.
Maintain and manage the Hub security documentation repository and SharePoint security folder.
Perform other duties assigned by the supervisor in support (adsbygoogle=window.adsbygoogle||[]).push({});of operations, protocol and security activities.Qualifications
Qualifications
Completion of Secondary Education.
Certificate or training in Public Relations, Security Management or a related field is an added advantage.Experience
Experience
Minimum five (5) years of experience in administration, immigration services, guest relations, airport protocol or a related field.
Experience in protocol support roles within WHO, the United Nations system or other international organizations is desirable.
Experience coordinating VIP support services, protocol activities and stakeholder engagement is an added advantage.Key Competencies
Key Competencies
Protocol and Diplomatic Relations Management.
VIP and Guest Relations Coordination.
Airport Operations and Facilitation Services.
Administrative and Operations Support.
Security and Safety Coordination.
Stakeholder Engagement and Relationship Management.
Fleet and Transport Coordination.
Immigration and Diplomatic Registration Processes.
Security Compliance and Risk Awareness.
Training Coordination and Information Dissemination.
Documentation and Records Management.
Communication and Interpersonal Skills.
Planning, Organization and Attention to Detail.
Professionalism, Confidentiality and Customer Service Excellence.Languages
Languages