The purpose of this role is to ensure that agricultural equipment is repaired and maintained, assist and supervise Technicians in their duties
Requirements
REQUIRED MINIMUM EDUCATION/TRAINING
Grade 12
Qualified Mechanisation Technician
REQUIRED MINIMUM WORK EXPERIENCE
5 years experience as a qualified mechanisation technician of which 3 years must be John Deere experience
KEY PERFORMANCE AREAS
Supervise all workshop activities including scheduling and controlling work processing
Identify, investigate and resolve all workshop related problems
Maintain a safe work environment and ensure compliance with health and safety regulations
Ensure protective equipment is used as prescribed
Build and maintain good customer relationships and ensure that customer queries and complaints are resolved within the prescribed turnaround time
Handle all warranty claims and ensure credits are received
Oversee scheduling and control working hours and ensure that the status of job cards is updated
Ensure control of tools and workshop equipment
Report on activities as required by management
Enforce and monitor budget control
Manage employee key performance areas, monitor performance standards, identify training and development requirements, and ensure fair disciplinary action to address deviations
TECHNICAL KNOWLEDGE/ COMPETENCIES
Good Customer Services
Lead the workshop team
Understanding of agriculture, agricultural technology and farmers