An exciting opportunity exists for an experienced Workshop Manager to oversee and manage workshop operations across multiple locations. The successful candidate will be responsible for leading workshop teams, managing maintenance and repair activities, ensuring operational efficiency, and maintaining high standards of quality, safety and service delivery.
We are seeking a dynamic, confident and proactive individual with strong technical expertise and proven management experience.
Key Responsibilities
Staff Management: Supervise and manage technicians, mechanics, auto-electricians and other workshop personnel. Delegate responsibilities, monitor performance and provide guidance.
Workflow Management: Oversee repair schedules, prioritise maintenance tasks and ensure efficient workflow and timely completion of work.
Quality, Compliance and Safety: Implement and enforce health and safety procedures, ensure compliance with quality standards and maintain a safe working environment.
Inventory Management: Monitor stock levels, manage parts and supplies, coordinate procurement and oversee the parts department.
Customer Service: Handle internal and external customer enquiries, resolve complaints and maintain high levels of customer satisfaction.
Financial Management: Manage workshop budgets, control costs and review service pricing and quotations. Maximise procurement value through supplier negotiations, favourable payment terms, strategic partnerships and service-level agreements.
Record Keeping: Maintain accurate records of fleet maintenance, repairs, parts usage and other operational information.
Training and Development: Identify training needs and develop workshop personnel to maintain industry standards and technical competencies.
Stakeholder Liaison: Maintain effective communication with customers, suppliers and internal departments.
Technical Support: Assist with complex repairs, fault-finding, diagnostics and troubleshooting where required.
Minimum Requirements
Formal qualification in Diesel Mechanics or Automotive Mechanics.
Minimum of 10 years' relevant technical experience in managing a fleet or maintaining bitumen distributors, hydraulic systems, electrical systems, truck fleets, road construction equipment, agricultural equipment or earthmoving equipment.
Proven experience in a workshop supervisory or management position.
Strong technical understanding of automotive repair and maintenance procedures, vehicle systems and components.
Demonstrated leadership and team management capabilities.
Excellent problem-solving, decision-making and organisational skills.
Strong communication, interpersonal and customer service skills.
Computer literacy and proficiency in relevant workshop management systems.
Experience with online maintenance, asset management or scheduling systems will be advantageous.
Sound understanding of occupational health and safety requirements.
Basic financial management and budgeting knowledge.
Physically capable of overseeing workshop operations, handling heavy components (25kg or more), and working at heights or in confined spaces.
Willingness to travel periodically and conduct field visits, with travel requirements of up to approximately 20% of working time.
Additional Information
Permanent employment.
The role involves overseeing workshop operations in Gauteng, Free State and Western Cape.
Appointment will be in accordance with the applicable Employment Equity Plan.