Human Resources

Workforce Business Partner

Moniepoint·Lagos, Nigeria·Full Time·Remote
Human ResourcesmanagerFull TimeRemote
-Closes Dec 30, 2026

Moniepoint Incorporated is a global business payments and banking platform and recently became QED Investors’ first investment in Africa. We are the partner of choice for over 600,000 businesses of all sizes, powering the dreams of SMBs and providing them with equal access to the tools they need to grow and scale.

We are recruiting to fill the position below:

Job Title: Workforce Business Partner

Location: Lagos Reports To: Team Lead, Workforce Partner

Job Purpose

The Workforce Business Partner (WBP) serves as a strategic partner to business leaders, driving the alignment of people strategy with business priorities. This role exists to ensure that every people-related initiative from performance enablement and workforce planning to leadership effectiveness is executed with precision, empathy, and measurable impact.

Beyond traditional HR delivery, the WBP acts as a trusted advisor, shaping organizational health and fostering a culture of accountability, engagement, and inclusion. The role bridges the gap between business needs and people solutions, ensuring that talent is positioned as a key enabler of growth and innovation.

Key Responsibilities

Partner with business leaders to translate organizational goals into actionable people plans that drive capability, performance, and retention.

Lead workforce planning and organizational design discussions to ensure the right structure, roles, and talent are in place to meet current and future needs.

Coach and influence leaders on talent strategy, performance management, and Independent Contractor engagement to strengthen leadership effectiveness and team culture.

Act as a trusted advisor on IC relations matters, ensuring fair, consistent, and business-aligned resolutions in collaboration with the Workforce Relations COE.

Analyze people data and insights to identify trends, risks, and opportunities, presenting data-driven recommendations to business leaders.

Champion change management and communication strategies that support transformation, adoption, and continuous improvement within business units.

Ensure compliance with internal policies and local labor laws while promoting a positive, high-performance culture.

What Success Looks Like

You have established yourself as a trusted advisor to senior business leaders, influencing key people and organizational decisions.

Business units under your support demonstrate improved engagement, retention, and performance outcomes.

You’ve delivered a measurable improvement in workforce planning accuracy and performance management effectiveness.

Leaders actively seek your input on strategic and people-related matters, not just HR processes.

You’ve successfully embedded at least one COE-led initiative (e.g., new policy, performance framework, or workforce process) within your business unit with strong adoption and feedback.

Qualifications

2–4 years of progressive HR experience, including at least 2 years in a Business Partnership or advisory capacity.

Demonstrated experience working in fast-paced, matrixed, or multinational environments.

Strong understanding of core HR functions performance management, people relations, organizational design, and workforce planning.

Proven ability to use HR data and analytics to inform decision-making.

Preferred Qualifications:

Experience supporting technical or commercial business units in a fintech, banking, or tech environment.

Demonstrated success influencing senior stakeholders and leading complex change initiatives.

About You:

You’re a strategic thinker who sees the big picture but executes with precision.

You build trust quickly and communicate with empathy, clarity, and confidence.

You thrive in ambiguity and can balance multiple stakeholders with ease.

You’re data-driven you make decisions grounded in insight, not intuition.

You’re committed to continuous improvement, always seeking better ways to drive business impact through people.

Why join us

Competitive compensation, comprehensive benefits, and impactful career growth opportunities.

Fully remote/flexible work culture backed by continuous support for your learning and professional development.

At a glance

Company

Moniepoint

Location

Lagos, Nigeria

Employment

Full Time

Work style

Remote

Experience

manager

Valid until

December 30, 2026

Created

October 30, 2026

More opportunities

Similar roles you might like

Workforce Experience Specialist - People Helpdesk

Moniepoint

Remote, nigeria

Full Time

Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month. As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. Job Title: Workforce Experience Specialist - People Helpdesk Reports to: Team Lead, People Help Desk Job Purpose People Operations Officer is the first point of contact for employees seeking support on People-related matters. You help employees navigate policies, processes, and systems by providing clear, timely, and accurate responses. Working closely with Workforce Business Partners, Contracts & HR Administration, Employee Lifecycle, and Talent Acquisition, you ensure queries are resolved efficiently and routed correctly. Your work helps employees feel supported and informed, reinforcing trust in the People Team’s day-to-day operations. Key Responsibilities Respond to employee queries through the helpdesk system, ensuring professional, accurate, and timely resolutions. Triage incoming questions and route them to HR Admin, Lifecycle, Talent Acquisition, or HRIS teams when escalation is required. Maintain up-to-date knowledge of People policies, processes, and systems to provide consistent and reliable guidance. Update and maintain helpdesk FAQs, scripts, and response templates to improve clarity and reduce repeat questions. Track and record all helpdesk interactions, ensuring data accuracy for reporting and trend analysis. Identify recurring issues or patterns and flag them to the Lead, People Helpdesk for possible process or documentation improvements. Support new joiners by assisting them with People systems, documentation, and policy-related questions during their onboarding period. Help maintain documentation and knowledge base content so employees can self-serve where appropriate. Ensure interactions uphold confidentiality and follow internal governance standards. Provide general administrative support to People Operations during peak periods. Qualifications 1–3 years of experience in HR support, customer service, or a People Operations role. Strong communication skills with the ability to simplify information for employees. Comfortable working with helpdesk or ticketing systems and HR platforms. Good organisational skills and confidence handling multiple queries at once. Basic understanding of HR processes and employee lifecycle stages. Preferred Qualifications Experience supporting teams in a fast-paced or multi-country organisation. Familiarity with HRIS tools, internal knowledge bases, or digital service platforms. Interest in People Operations, service delivery, and process improvement. About You You are patient, approachable, and clear in your communication. You enjoy helping people and take pride in providing a smooth support experience. You’re organised and capable of managing volume without dropping detail. You ask the right questions and seek clarity before providing responses. You understand confidentiality and handle sensitive information with care. You’re eager to learn more about People Operations and develop your expertise. What Success Looks Like Consistent, timely responses to helpdesk queries with high employee satisfaction. Accurate routing and clear documentation of all cases. Noticeable reduction in repeated questions due to improved templates and FAQs. Positive feedback from employees and People Operations around clarity and dependability. Helpdesk insights contribute to updates in policies, workflows, or system guides. Employees see the helpdesk as a reliable, friendly, and knowledgeable support channel. Why join us Competitive compensation, comprehensive benefits, and impactful career growth opportunities. Fully remote/flexible work culture backed by continuous support for your learning and professional development. Originally posted on Himalayas

6 hours ago

Workforce Relations Partner (north)

Moniepoint Inc.

North, nigeria

full-time

Reports to: Team Lead, Workforce Relations Job Purpose The Workforce Relations Partner is a strategic advisor and subject matter expert responsible for maintaining a fair, compliant, and high-performance workplace culture. This role exists to ensure that independent contractors relations practices not only mitigate risk but also strengthen trust, engagement, and organizational integrity across Moniepoint's global operations. Will oversee the entire northern region. Beyond case management, the Workforce Relations Partner acts as a trusted advisor to business leaders and WBPs, providing thought leadership on policy interpretation, conflict resolution, and cultural alignment. The role balances business pragmatism with empathy and legal compliance, enabling leaders to make informed, people-centered decisions that reinforce Moniepoint's values. Key Responsibilities Partner with leaders, Workforce Business Partners, Legal team and relevant stakeholders to resolve complex independent contractors relations cases with fairness, consistency, and business alignment. Provide expert guidance on disciplinary actions, grievances, investigations, and terminations, ensuring compliance with local labor laws and internal policies. Act as a strategic consultant to leadership teams, identifying systemic issues and recommending proactive interventions to minimize engagement risks. Analyze Workforce Relations trends, patterns, and case data to identify root causes, drive preventive strategies, and inform policy updates. Partner with the Employee Relations Partner to design, review, and implement employee relations frameworks, policies, and toolkits across entities. Build ER capability across the People Team and business leaders through coaching, education, and practical toolkits. Support change management initiatives and culture programs that foster open communication, inclusion, and psychological safety. Lead or support sensitive investigations involving complex or high-risk matters, ensuring due process and confidentiality throughout. Serve as a trusted voice of objectivity, balancing independent contractor advocacy and organizational needs in every decision. Qualifications 3 - 6 years of progressive HR or Employee Relations experience, including direct case management in a complex or regulated environment. Strong knowledge of labor laws and employment practices across multiple geographies (experience within Africa is an advantage). Proven experience managing investigations, conflict resolution, and policy enforcement. Excellent stakeholder management and influencing skills, with the ability to engage senior leaders confidently. Preferred Qualifications: Professional certification (e.g., CIPM, SHRM, or relevant Legal/ER specialization). Experience in fintech, banking, or other high-growth, multi-entity organizations. Demonstrated success implementing ER frameworks or leading cross-functional risk mitigation initiatives. About You You're calm, objective, and grounded even in high-stakes situations. You balance empathy with fairness and have strong judgment on what's "right" versus what's "easy." You communicate with clarity and confidence, building trust at every level. You think systemically you see patterns behind cases and design solutions that prevent recurrence. You value compliance but see your role as enabling business success, not blocking it. What Success Looks Like You are recognized as a trusted advisor by business and HR leaders on complex ER and compliance matters. Consistent, fair, and timely resolution of Independent Contractors relations issues across all entities. Reduced recurrence of ER incidents through proactive coaching, early intervention, and data-led prevention. Enhanced ER literacy among managers and WBPs through structured education and guidance. Policies and practices are perceived as clear, fair, and aligned with Moniepoint's culture and legal standards. Why join us Competitive compensation, comprehensive benefits, and impactful career growth opportunities. Fully remote/flexible work culture backed by continuous support for your learning and professional development.

a day ago

Workforce Experience Specialist - People Helpdesk

Moniepoint Inc.

Moniepoint Inc., nigeria

full-time

Reports to: Team Lead, People Help Desk Job Purpose People Operations Officer is the first point of contact for employees seeking support on People-related matters. You help employees navigate policies, processes, and systems by providing clear, timely, and accurate responses. Working closely with Workforce Business Partners, Contracts & HR Administration, Employee Lifecycle, and Talent Acquisition, you ensure queries are resolved efficiently and routed correctly. Your work helps employees feel supported and informed, reinforcing trust in the People Team's day-to-day operations. Key Responsibilities Respond to employee queries through the helpdesk system, ensuring professional, accurate, and timely resolutions. Triage incoming questions and route them to HR Admin, Lifecycle, Talent Acquisition, or HRIS teams when escalation is required. Maintain up-to-date knowledge of People policies, processes, and systems to provide consistent and reliable guidance. Update and maintain helpdesk FAQs, scripts, and response templates to improve clarity and reduce repeat questions. Track and record all helpdesk interactions, ensuring data accuracy for reporting and trend analysis. Identify recurring issues or patterns and flag them to the Lead, People Helpdesk for possible process or documentation improvements. Support new joiners by assisting them with People systems, documentation, and policy-related questions during their onboarding period. Help maintain documentation and knowledge base content so employees can self-serve where appropriate. Ensure interactions uphold confidentiality and follow internal governance standards. Provide general administrative support to People Operations during peak periods. Qualifications 1 - 3 years of experience in HR support, customer service, or a People Operations role. Strong communication skills with the ability to simplify information for employees. Comfortable working with helpdesk or ticketing systems and HR platforms. Good organisational skills and confidence handling multiple queries at once. Basic understanding of HR processes and employee lifecycle stages. Preferred Qualifications Experience supporting teams in a fast-paced or multi-country organisation. Familiarity with HRIS tools, internal knowledge bases, or digital service platforms. Interest in People Operations, service delivery, and process improvement. About You You are patient, approachable, and clear in your communication. You enjoy helping people and take pride in providing a smooth support experience. You're organised and capable of managing volume without dropping detail. You ask the right questions and seek clarity before providing responses. You understand confidentiality and handle sensitive information with care. You're eager to learn more about People Operations and develop your expertise. What Success Looks Like Consistent, timely responses to helpdesk queries with high employee satisfaction. Accurate routing and clear documentation of all cases. Noticeable reduction in repeated questions due to improved templates and FAQs. Positive feedback from employees and People Operations around clarity and dependability. Helpdesk insights contribute to updates in policies, workflows, or system guides. Employees see the helpdesk as a reliable, friendly, and knowledgeable support channel. Why join us Competitive compensation, comprehensive benefits, and impactful career growth opportunities. Fully remote/flexible work culture backed by continuous support for your learning and professional development.

a day ago

Team Lead, Workforce Lifecycle Services

Moniepoint

Remote Reports to: Lead, Employee Lifecycle Services, Remote, Nigeria

full-time

Moniepoint Incorporated is a global business payments and banking platform and recently became QED Investors’ first investment in Africa. We are the partner of choice for over 600,000 businesses of all sizes, powering the dreams of SMBs and providing them with equal access to the tools they need to grow and scale. We are recruiting to fill the position below: Job Title: Team Lead, Workforce Lifecycle Services Location: Remote Reports to: Lead, Employee Lifecycle Services About this role The Team Lead, Workforce Lifecycle Services owns the end-to-end experience of how independent contractors join, transition, and exit Moniepoint. You will design and manage processes that ensure every newly profiled IC is welcomed, equipped, and productive quickly, while ensuring departing independent contractors exit with clarity, respect, and compliance. Collaborating closely with Workforce Business Partners, IT, and Compliance, your focus is to deliver an onboarding and offboarding experience that is consistent, efficient, and aligned with Moniepoint’s core values. Your work guarantees operational discipline behind the scenes, delivering a frictionless, warm, and professional journey across all touchpoints. Responsibilities Strategic Roadmap & Vision: Set the vision and roadmap for all Workforce Lifecycle Services pillarsonboarding, offboarding, and transition managementensuring seamless experiences across all Moniepoint entities. Team Leadership: Lead and develop a high-performing team responsible for delivering consistent, efficient, and compliant lifecycle processes across diverse geographies. Cross-Functional Collaboration: Partner with the Lead, Employee Lifecycle Services, WBPs, Centres of Excellence, and cross-functional teams to ensure business readiness, smooth transitions, and total process alignment. Process Automation & Scaling: Standardize and scale onboarding and offboarding frameworks, leveraging modern technology and automation to reduce manual interventions and drive operational accuracy. Workflow Optimization: Oversee the design and continuous improvement of lifecycle workflows, documentation, and standard templates to guarantee scalability, compliance, and efficiency. Compliance & Governance: Ensure all onboarding, transition, and offboarding activities strictly comply with internal governance policies, data protection regulations, and local labor laws. Analytics & Performance Tracking: Track and analyze workforce lifecycle data to uncover trends, measure service level agreements (SLAs), and continuously improve the overall contractor experience. Operational Advisory: Serve as a trusted operational advisor to People leaders on workflow design, service delivery standards, and end-to-end journey optimization. Service Excellence: Foster a culture of service excellence to ensure Independent Contractors feel welcomed, supported, and respected at every career milestone. What success looks like in this role A globally standardized onboarding and offboarding framework delivering uniform quality across all operating entities. 100% onboarding completion rate within SLA timelines alongside a >90% new-joiner satisfaction score. Measurable reduction in manual interventions via continuous automation of core lifecycle processes. Timely, friction-free offboarding operations executed with zero audit or compliance exceptions. Consistently positive feedback from business leaders and WBPs regarding service reliability, responsiveness, and partnership. Independent Contractors consistently experience joining and exiting Moniepoint as a structured, professional, and genuinely human journey. Experience & Background 5–7 years of HR or People Operations experience, with demonstrated expertise across onboarding and offboarding operational workflows. Proven track record of designing, documenting, and scaling operational processes within high-growth, fast-paced environments. Hands-on experience supporting multi-entity or cross-border operations across regional or global markets. Working knowledge of modern HR systems, automation tools, and contractor management platforms (e.g., BambooHR, Workday, SAP, Deel). Experience within fintech, banking, or other highly regulated industries (preferred). Familiarity with employment compliance standards and labor regulations across African or international markets (preferred). Demonstrated success leading HR process digitization or operational automation initiatives (preferred). Skills & Competencies: Process & Systems Architecture: Highly organized and process-driven, with an ability to simplify complex, cross-functional workflows. Human-Centric Approach: Empathetic, personable, and dedicated to elevating the contractor and employee experience. Operational Agility: Comfortable operating in fast-paced environments with the ability to balance strict structure with operational flexibility. Tech-Savvy Mindset: Skilled at utilizing HR tech stacks and workflow automation tools to establish transparency and operational efficiency. Collaborative Problem Solving: Strong communication and cross-functional stakeholder management skills. High Professional Standards: Uncompromising commitment to accuracy, confidentiality, service delivery, and governance standards. Why join us Competitive compensation, comprehensive benefits, and impactful career growth opportunities. Fully remote/flexible work culture backed by continuous support for your learning and professional development.

a day ago