Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million. The company's product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services.
We are recruiting to fill the position below:
Job Title: Workflow Analyst
Job Identification: 912 Location: Lagos Job type: Full time
About the Role
The Workflow Analyst will analyze and improve IT document business processes to make workflows efficient, accurate and cost effective.
This role involves identifying bottlenecks in IT processes, especially cross functional tasks, gathering IT requirements, analyzing workflow data and working with functional and cross functional teams to implement process improvements.
The Workflow Analyst will report to the Organization Enterprise Personnel.
Responsibilities Business Process Enhancement:
Analyze existing business processes and identify inefficiencies.
Map and document workflows, procedures, and process requirements.
Gather requirements from stakeholders and translate them into actionable solutions.
Recommend process improvements and automation opportunities.
Requirement Gathering:
Monitor workflow performance using KPIs and operational data to ascertain value before translating into actionable steps
Manage Workflow Roadmap:
To coordinate and control policies and functions working with the IT, ensure smooth operations and continuous availability of systems and process across other Teams that work closely with IT.
Workflow Performance:
Monitor workflow performance using KPIs and operational data.
Collaborate with IT, operations, and business teams to implement changes.
Create reports, dashboards, process documentation, and performance metrics.
Application Management (Operations & Delivery) Manage critical Apps related across the entire organization such as:
USDM(Universal Sales & Distribution Module
FIRS Integration
Integration apps
Oracle ERP
Middleware Layers
Other Apps in related domain/vertical.
Governance, Compliance & Release Management:
Expected Outcome: Customer-impacting IT changes are compliant, controlled, and delivered with minimal disruption
Key Activities:
Ensure adherence to telecom, security, data privacy, and regulatory standards.
Govern releases and deployments affecting customer platforms.
Test new workflows and ensure changes meet business requirements.
Track issues and continuously improve processes.
Qualifications Educational Qualifications:
Bachelor’s Degree in Information Technology, Computer Science, Industrial Engineering, Operations Management, or a related field.
Certifications (Advantage): - PMP, PRINCE2, and CBAP.
Relevant Experience & Functional / Technical Skills:
8+ years’ experience in System Automation
Proven experience in using Microsoft Excel, Data analysis, Process mapping and Workflow Automation.
Strong Knowledge of OCP, Linux System, Application Integrations, APIs, Networking
Strong knowledge of requirement gathering and project skills
Strong knowledge of operational troubleshooting
Strong stakeholder management skills with the ability to coordinate across Business, IT, Vendors, Operations, and Product teams.
Excellent communication, documentation, status reporting, and presentation skills.
Other requirements:
Strong customer and commercial orientation
Excellent stakeholder management and communication
Proactive problem-solving and continuous improvement mindset