We are recruiting a WMS Systems Support specialist for a large distribution center. This is a hands-on role supporting the warehouse management system, its users and the daily flow of data between the WMS and ERP system.
Experience with Manhattan WMS will be a strong advantage. We are particularly interested in candidates who have supported Manhattan in a live distribution center and can investigate operational issues using system transactions and process history.
What you'll do
Provide first-line WMS support to distribution center users and escalate issues to the WMS vendor when needed.
Maintain SKU master data, barcodes, pack sizes, weights and dimensions.
Manage bin master data, pick faces, bulk locations and pick wave templates.
Set up users and maintain appropriate system access.
Monitor ERP-WMS integration failures, check stock balances and coordinate the resolution of discrepancies.
Support handheld devices, scanners, printers and related warehouse hardware.
Assist with system maintenance, upgrades and liaison with the WMS provider.
Produce exception, bin utilization and operational reports to support the distribution center team.
Experience
Matric and 2-4 years' experience in a similar WMS support or systems administration role.
Practical experience troubleshooting a WMS in an operational warehouse or distribution center.
Strong attention to detail, problem-solving ability and clear communication with operational users.
Manhattan WMS experience is strongly preferred.
Experience with a WMS implementation or a large-scale distribution center will be advantageous.
A diploma in programming or systems administration will be advantageous.
Desired Skills:
Manhattan
WMS
Warehouse management system
ERP
SKU
Desired Work Experience:
2 to 5 years
Desired Qualification Level:
Diploma