Wine Lounge at an Estate close to Stellenbosch is looking for a Wine Lounge Hostess to join their team and be the first point of contact for guests and provide excellent customer service and a pleasant dining experience.
Please note this is a fixed term contract.
Duties:
Welcome guests to the venue
Escort guests to assigned dining or bar areas
Manager reservations
Provide menus and announce waiter/waitress name
Greet guests upon their departure
Coordinate with wait staff about available seating options
Maintain hostess desk clean and tidy
Cater to guests who require extra attention (e.g. children, elderly)
Answer incoming calls and address guests' queries
Assist with wait staff as needed
Requirements:
Grade 12, hospitality certificate will be a plus
Preferably 1- 2 years previous hostess experience
Understanding of restaurant etiquette
Familiarity with health and safety regulations
Experience in managing reservations
Able to work in a team
Demonstrable customer-service skills
Excellent communication skills (via phone and in-person)
Strong organizational skills with the ability to monitor the entire dining and bar area
Availability to work within opening hours (e.g. evenings, public holidays, weekends)
Good physical condition to walk and stand during an entire shift
Comfortable in dealing with very distinguished clientele