Purpose / Project Description
- The web engineering consultant will support new feature development and technical customer care for the Sprout Platform. The web engineer will report to the task manager- D-CSA Program Director and Sprout Lead for deliverables; and will work closely and collaborate with other Sprout consultants, MCA staff, and support the senior technical architect.
The Sprout web engineering consultant will work on the following activities:
Providing technical support for the following:
- Sprout and Partners by developing an understanding of customer needs through customer interactions.
- Monitor Sprout site analytics to ensure they are accurate.
- Aid in the design and implementation of user interface (UI) and user experience (UX) design improvements, such as improving page load speeds, improving site navigation, and creating additional help and support content.
- Work with partners, as required, to develop new features.
Feature Testing/ User Acceptance Testing (UATs).
- Develop and run User Acceptance for other new features as required.
- Develop support documentation as needed for features that can be posted on the website.
- Sprout Platform Training for onboarded Farmer Facing organizations (FFO's)
- Demonstrate key functionalities of the Sprout platform, including user onboarding, content access, data entry, and interaction with the weather advisory modules.
- Offer clarifications and short refresher sessions when new platform features or updates are rolled out.
- Facilitate virtual training sessions for all newly onboarded FFOs under the Digital Weather Advisory Service (DWAS).
- Conduct regular check-ins with FFOs to address questions, gather feedback, and troubleshoot any technical issues or usability concerns.
- Consultant Deliverables
- The consultant will work to produce regular progress reports and activity time logs and any supporting documents /screenshots to prove the achievement of the deliverables below:
Providing technical support for the following:
- Sprout Team members
- Sprout and customers by developing an understanding of customer needs through customer interactions.
- Monitor Sprout site analytics to ensure they are accurate.
- Aid in the design and implementation of user interface (UI) and user experience (UX) design improvements, such as improving page load speeds, improving site navigation, and creating additional help and support content.
- Work with partners, as required, to develop new features.
- Feature Testing/ User Acceptance Testing (UATs).
- Develop and run User Acceptance for other new features as required.
- Develop support documentation as needed for features that can be posted on the website.
- Sprout Platform Training for onboarded Farmer Facing organizations (FFO's)
- Demonstrate key functionalities of the Sprout platform, including user onboarding, content access, data entry, and interaction with the weather advisory modules.
- Offer clarifications and short refresher sessions when new platform features or updates are rolled out.
- Facilitate virtual training sessions for all newly onboarded FFOs under the Digital Weather Advisory Service (DWAS).
- Conduct regular check-ins with FFOs to address questions, gather feedback, and troubleshoot any technical issues or usability concerns.
Required Experience and Skills
- A bachelor's degree in computer science, Information Technologies, or related field
- At least 2 years of experience developing software using the Python programming language
- Experience working with core web technologies (HTML, CSS, JavaScript)
- Excellent Computer, verbal and written communication skills, including report development, writing and editing
- Strong interpersonal skills.
- Proactive, self-disciplined, responsive to requests
- Demonstrated analytical and problem-solving skills
- Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members
- Understanding of and work experience of Kenya, Ethiopia, and/or Nigeria's agricultural sector
- Possession of excellent interpersonal skills, high level of proactiveness and self-discipline
- Experience and ability to work in a multicultural, multinational team