Warehouse Manager
full-time
PURPOSE
The Warehouse Manager is responsible for leading and optimising all warehouse operations to ensure the efficient receipt, storage, handling, distribution, and availability of products. The role oversees inventory management, production planning, logistics coordination, contractor management, and warehousing activities to ensure high service levels, stock accuracy, operational efficiency, and customer satisfaction. The incumbent plays a critical role in supporting regional demand planning, distribution, and supply chain performance.
WHAT YOU WILL BE RESPONSIBLE FOR
Warehouse Operations Management
Lead and manage all warehouse operations, including receiving, storage, handling, picking, packing, and dispatch activities.
Ensure operational efficiency, inventory accuracy, and service excellence.
Develop and implement warehouse processes and operating procedures.
Monitor warehouse performance against operational targets and service levels.
Manage warehouse resources, equipment, space utilisation, and workflow optimisation.
Ensure products are stored and handled according to quality and safety standards.
Production Planning & Demand Management
Develop regional production plans based on forecasts, demand trends, weather patterns, and customer requirements.
Collaborate with distribution and production teams to align production volumes with demand.
Plan procurement requirements for externally sourced products.
Support demand forecasting and regional planning activities.
Monitor product availability to ensure uninterrupted customer supply.
Inventory & Stock Management
Maintain accurate inventory records and stock control processes.
Ensure stock accuracy through regular reconciliations, stock counts, and audits.
Manage stock journals, stock adjustments, rebagging activities, and inventory-related investigations.
Resolve inventory discrepancies and escalate issues where required.
Ensure effective product allocation and inventory availability across depots and customer locations.
Logistics & Scheduling
Coordinate product scheduling and distribution to customers, depots, and other facilities.
Schedule transport requirements and manage truck allocations.
Ensure products are delivered on time and in line with customer expectations.
Collaborate with scheduling teams to optimise dispatch and delivery plans.
Maintain effective communication with customers and sales teams regarding delivery schedules.
Transport & Contractor Management
Manage relationships with transport contractors and service providers.
Ensure contractor compliance with company standards, policies, and safety requirements.
Monitor contractor performance and service delivery.
Negotiate transport rates and manage transport-related costs.
Ensure timely processing of contractor payments.
Identify opportunities to improve transport efficiency and reduce logistics costs.
Customer Service & Stakeholder Management
Build strong relationships with customers, sales teams, agents, and internal stakeholders.
Provide regular updates regarding order status, deliveries, and product availability.
Address customer and operational queries promptly and effectively.
Support regional growth initiatives by ensuring supply chain readiness and service excellence.
Collaborate with Sales Managers and agents to align supply capabilities with customer requirements.
Safety, Health, Environment & Quality (SHEQ)
Ensure compliance with all SHEQ policies, standards, and legal requirements.
Promote and maintain a safe and healthy working environment.
Maintain warehouse safety records and documentation.
Conduct and support safety training and awareness initiatives.
Work closely with Warehouse Coordinators to manage safety, compliance, and risk mitigation activities.
Team Leadership & Development
Lead, coach, and develop warehouse personnel.
Set performance expectations and monitor team performance.
Identify and coordinate training and development requirements.
Foster a culture of accountability, teamwork, and continuous improvement.
Manage staffing requirements to support operational demands.
Systems & Continuous Improvement
Support implementation and optimisation of ERP and warehouse management systems, including Microsoft Dynamics 365.
Identify opportunities to improve warehouse processes, service levels, and operational efficiency.
Participate in business improvement and supply chain optimisation initiatives.
Proactively anticipate operational challenges and implement corrective actions.
WHAT YOU WILL BRING
Qualifications
Diploma in Supply Chain Management, Materials Management, Logistics, or a related field
Experience
Minimum 5 years' post-qualification experience in a materials management, warehousing, or distribution environment
Experience with Computerised Inventory Management Systems
Knowledge of Safety, Health, Environment, Risk, and Quality (SHEQ) systems
Experience within the chemical, manufacturing, agricultural, or related industry would be advantageous
KEY COMPETENCIES
Warehouse and inventory management expertise
Production and demand planning
Logistics and distribution management
Supply chain coordination
Contractor and vendor management
Strong analytical and problem-solving skills
Inventory control and reconciliation
Customer service orientation
Negotiation and cost management skills
Leadership and team development capability
Strong communication and stakeholder management skills
Planning, organising, and prioritisation skills
Ability to manage multiple operational activities simultaneously
Knowledge of SHEQ requirements and warehouse compliance standards
ERP and warehouse systems proficiency, including Dynamics 365
Personal Attributes
Customer-focused and service-oriented
Self-motivated and proactive
Strong leadership presence
Detail-oriented and highly organised
Able to perform effectively under pressure
Results-driven and accountable
Adaptable and commercially aware
Strong interpersonal and relationship-building skills
Willingness to work extended hours when operationally required