Job Purpose

To safely and accurately receive, inspect, move, store, pick, issue, load and dispatch materials or finished products while maintaining inventory integrity, timely service, good housekeeping, and full compliance with company procedures.

Key Responsibilities

Receiving and Inspection

Receive raw materials, packaging materials, finished goods and returns against purchase orders, transfer documents or delivery notes.
Check item identity, quantity, batch or lot, dates, packaging condition and supporting documents before acceptance.
Record and escalate shortages, damages and non-conformities immediately.
Complete system goods receipt and put-away transactions within approved timelines.

Storage and Product Care

Label, palletize and store stock in assigned locations using approved stacking practices.
Apply FIFO or FEFO and maintain batch, lot and date traceability.
Segregate released, quarantined, rejected, damaged and expired stock.
Protect goods from damage, contamination and unauthorized access; keep aisles and exits clear.

Picking, Issuing and Dispatch

Pick and issue materials to production and finished goods for customer orders using approved documents or system instructions.
Verify item, quantity, batch, condition, and destination before staging or loading.
Prepare products for dispatch, including wrapping, labelling, and documentation.
Load and offload vehicles safely and support load reconciliation before vehicle release.

Inventory Control and Documentation

Record every stock movement accurately in the ERP, warehouse system, or approved manual record.
Conduct cycle counts, daily checks, and physical stock takes; investigate and report differences.
Maintain accurate batch, lot, expiry, and location records; file all documents.
Monitor stock levels, slow-moving items, and near-expiry products and report risks.

Safety, Quality and Compliance

Follow occupational safety, food safety, quality and hygiene requirements.
Use required PPE and only operate equipment when trained and authorized.
Carry out pre-use equipment checks and report hazards, incidents and defects immediately.
Maintain clean-as-you-go standards and support housekeeping requirements.

Teamwork and Service

Coordinate with Production, Quality, Procurement, Transport and Sales teams.
Provide timely handovers and escalate service, inventory, quality or safety risks early.
Perform other reasonable warehouse duties as assigned by the supervisor.

Key Performance Indicators (KPIs)

Inventory accuracy: All variances promptly investigated and reconciled.
Receiving and dispatch accuracy: Correct item, quantity, batch, condition, and documentation.
Transaction timeliness: Receipts, issues, transfers, and dispatches posted on time.
Stock rotation and traceability: Full compliance with FIFO/FEFO and batch controls.
Safety and compliance: Hazards and incidents reported promptly; required training completed.
Housekeeping and storage discipline: Locations labelled, stock correctly placed, work areas audit ready.

Qualification and Experience

Education

Certificate or Diploma in Supply Chain Management, Logistics, Warehousing, Business Administration, or a related field is preferred.

Experience

At least 1 to 2 years of relevant warehouse, depot, stores, manufacturing, or inventory experience is preferred.
Entry-level candidates with relevant training may be considered.

Technical Skills

Basic competence in inventory or ERP systems, barcode scanners and Microsoft Excel.
Forklift or material-handling certification is an advantage.
Ability to read stock documents, perform basic calculations, and work accurately under time pressure.

Core Competencies

Warehouse Associate

Key skills