Key Responsibilities
Monitor and support service performance through the effective use of operational metrics, systems, and reporting tools to drive customer-centric service excellence.
Develop and maintain a thorough understanding of all applicable Customer Service Standard Operating Procedures (SOPs) and Work Instructions, ensuring full compliance with established processes.
Manage customer orders efficiently, including amendments, cancellations, status updates, and related queries.
Coordinate and oversee the escalation process for customer issues, ensuring accurate recording, investigation, resolution, and root cause analysis.
Identify process deviations and operational discrepancies, ensuring corrective action is taken within agreed turnaround times and that incidents are documented on relevant systems and client-specific platforms.
Participate in and contribute to daily operational meetings, as well as weekly and monthly planning activities, ensuring alignment with anticipated customer demand for both local and international orders.
Ensure customer enquiries and concerns are handled promptly, professionally, and in accordance with customer expectations and contractual obligations.
Maintain timely and effective communication with all stakeholders across multiple communication channels and systems.
Collaborate with internal departments and external partners to identify and implement continuous improvement initiatives.
Ensure adherence to established back-door refusal procedures and associated service level agreements.
Provide operational support across customer service and planning functions when required.
Apply sound problem-solving, communication, and interpersonal skills when interacting with stakeholders.
Assist with additional customer service functions during periods of absence, peak workloads, or operational requirements.
Coordinate supply chain activities to support efficient service delivery and customer satisfaction.
Build and maintain positive working relationships with customers, warehouse teams, and other operational stakeholders.Promote customer value through continuous focus on quality, service, cost efficiency, and delivery performance
Desired Skills:
Warehouse Management
Admin Clerk
Admin Duties
Desired Qualification Level:
Grade 12 / Matric
About The Employer:
WE'RE HIRING! | WAREHOUSE ADMIN CLERK Our client based in Cape Town is looking to acquire an experienced Warehouse Admin Clerk for one of their Warehouses based at the Airport Industrial. The successful candidate should possesses the following skills and experience: Minimum Requirements - Grade 12 is essential- Over 2 years Warehouse Admin experience or in Production environment- Experience working as a Stock Clerk or Ops clerk advantageous- Must have software knowledge eg SAP, COGNOS, WMS ect- Must be Crim clear- Computer literate (MS Excel, Word and Outlook).- Good communication and organisational skills.- Strong attention to detail and accuracy.- Ability to work under pressure and meet deadlines.