Assist the Food Service Manager and Restaurant Supervisor with the day-to-day operation of the restaurant and healthcare dining services.
Supervise, support and motivate waiters and service staff during service periods, ensuring exceptional service standards are consistently maintained.
Lead by example, ensuring compliance with company policies, procedures, health and safety standards, and food hygiene requirements.
Act as relief supervisor during periods of leave, absence or operational requirements.
Deliver exceptional food and beverage service in accordance with established service standards, ensuring residents and guests receive a warm, professional and welcoming dining experience.
Maintain thorough knowledge of menu items, daily specials, beverages and dietary requirements to confidently assist residents and make recommendations.
Accurately take and process meal orders, ensuring information is communicated correctly to the kitchen team and meals are served timeously and at the appropriate temperature.
Accommodate resident preferences and dietary requirements while maintaining the highest standards of service excellence.
Meet and greet new residents, assist them in becoming familiar with dining services, and build positive relationships with residents and their families.
Handle resident concerns professionally, resolving issues where possible and escalating matters appropriately when required.
Support effective communication between residents, healthcare staff, kitchen teams and management to ensure seamless service delivery.
Provide regular feedback to management regarding resident dining experiences, food quality, service standards and operational concerns.
Ensure tea, coffee and beverage service is delivered professionally and consistently, while maintaining excellent product knowledge and making appropriate recommendations.
Maintain beverage stock levels, assist with stock counts and inventory control, and report shortages, breakages or variances.
Ensure accurate billing of beverages, coffee shop meals and resident accounts, resolving discrepancies in accordance with company procedures.
Assist with monthly audits, operational checks and other administrative duties required to support efficient restaurant operations.
Experience and Knowledge
Minimum 3 - 5 years' experience in a restaurant, hospitality, retirement village, hotel or healthcare dining environment.
Proven experience as a Senior Waiter, Head Waiter or similar role.
Previous supervisory or team leadership experience will be highly advantageous.
Strong food and beverage knowledge, including serving etiquette and basic wine knowledge.
Barista experience will be advantageous.
Experience working with elderly residents, frail care, healthcare or dementia environments will be advantageous.
Computer literate (basic).
Experience with stock control, billing and restaurant administration.
Skills and Attributes
Excellent leadership, interpersonal and communication skills.
Strong customer service orientation with a passion for hospitality.
Ability to communicate with elderly residents with patience, empathy and respect.
Strong organisational and problem-solving skills.
Demonstrates initiative, accountability and a sense of urgency.
Ability to work effectively under pressure while maintaining high standards.
Professional, well-groomed and well-presented.
Positive attitude and strong team-player mentality.