To provide strategic leadership, operational oversight, clinical governance, and capability development for Discovery's Disability Case Management function. The role is accountable for the implementation and execution of the Intervention Velocity Strategy, driving optimal return-to-work outcomes, reducing disability claim duration, and enhancing rehabilitation pathways to improve member recovery and productivity.
The incumbent is responsible for leading and developing a high-performing case management team, ensuring adherence to clinical best practices, regulatory requirements, and governance standards. The role provides expert leadership and direction on complex disability cases, supports evidence-based decision-making, and partners with key stakeholders to deliver sustainable outcomes for both members and the business. As the subject matter expert, the incumbent drives continuous improvement initiatives, promotes operational excellence, and contributes to the development of innovative disability management and rehabilitation strategies.
Areas of responsibility may include but not limited to
Driving disability and rehabilitation strategy by designing innovative intervention models that improve recovery outcomes, reduce disability claim duration, and support sustainable return-to-work.
Leading a team of specialist case managers through coaching, performance management, capability building, succession planning, and the development of a high-performing clinical case management function.
Providing clinical and operational oversight of complex and high-risk disability cases, ensuring best-practice decision-making, governance compliance, and excellent customer outcomes.
Developing and implementing return-to-work frameworks that enable successful vocational rehabilitation, employer engagement, and improved workforce reintegration.
Owning operational performance across the disability value chain, including caseload management, intervention velocity, service delivery standards, and productivity optimisation.
Leveraging data and analytics to generate insights, monitor key disability metrics, identify trends, and deliver executive reporting that informs strategic decision-making.
Delivering financial value through effective budget management, intervention cost optimisation, ROI evaluation, and the achievement of business case savings targets.
Managing strategic external partnerships with healthcare providers, rehabilitation specialists, consultants, employers, reinsurers, and industry stakeholders to ensure quality service delivery and outcome-based performance.
Influencing senior stakeholders by providing specialist disability management expertise, presenting recommendations to governance forums, and supporting key business decisions.
Driving innovation and continuous improvement through the evaluation of emerging disability management practices, digital solutions, and future-focused rehabilitation models.
Represent Discovery and the broader industry on local and international industry forums, fostering strategic stakeholder engagement, advancing industry perspectives, influencing policy discussions, and promoting best practices across the financial services and retirement fund sectors.
Personal Attributes
Integrity, honesty and reliability
Highly motivated self-starter who takes initiative
Ability to plan and control work-flow to effectively manage the team's deadlines
Ability to communicate effectively both verbally and in writing
Ability to apply knowledge in a practical setting
Strong numerical and verbal reasoning skills
Ability to work independently and within a team environment
Problem solving
Education and Experience
8+ years' disability management experience.
3+ years people leadership experience.
Claims and rehabilitation management experience representing the business and the industry as subject matter expert on insurance, employee benefits tax reform, regulatory interpretation, and governance standards.