Stefanutti Stocks Coastal is seeking a User Support Technician to support end users with hardware, software and basic networking, as well as End User Administration across internal systems.
Key Responsibilities:
Provide onsite technical support for both hardware and software related issues.
Manage the configuration and operation of user-based IT Operating systems.
Daily monitoring of office / site IT environment for any security / usability concerns and resolve issues in an efficient manner.
Administer site-based IT infrastructure, including network, file shares, malware protection software and other ancillary processes.
Respond to and resolve to all helpdesk requests timeously.
Facilitating of upgrading of systems and processes as required for enhanced functionality security purposes.
Create and verify backups of data on a weekly basis.
Take ownership of IT Asset management and routinely maintain asset registers.
Familiarizing oneself with internal systems to provide first line support.
Conduct comprehensive ISO 27001 compliance audits.
Minimum Requirements:
Education:
Grade 12 plus any IT related qualification
A+ certification
N+ certification
ITIL Foundation (Information Technology Infrastructure Library) certification
Microsoft 365 Certified: Fundamentals (MS-900), will be an advantage
Microsoft Azure Fundamentals (AZ-900), will be an advantage
Experience:
Minimum 5 years' experience in Systems Administration
Skills & Competencies:
Microsoft 365 Administration
Azure AD/ Entra ID
Windows support
Knowledge of networking concepts
IT ticketing systems
Experience in ISO compliance
Remote desktop support systems
Key Attributes:
Strong communication and interpersonal skills
Strong hands-on technical skills, perficient in installing network infrastructure
Customer-focused approach
Problem-solving ability
Effective time management and prioritisation
Ability to work independently and within a team
Working Conditions:
Based in New Germany, Pinetown, with regular travel to sites
Must be able to work outside of operating hours when the need arises