Turn frustrating moments into positive experiences. Join a team where every interaction is an opportunity to make customers feel heard, supported, and valued.
What you'll be doing:
Assisting customers who need help with their online orders and general inquiries. (Retail)
Handling a wide range of calls everything from placing, tracking orders to processing returns or cancellations, checking delivery status to handling issues like delays, defects, or damaged items.
There are no follow-ups, so it's all about resolving the issue during the call
Navigate multiple systems to research order details, resolve issues, and provide accurate, up-to-date information.
Communicate policies, delays, or product issues with professionalism and care even when delivering difficult news.
Stay focused and positive while handling back-to-back calls, maintaining accuracy and strong documentation throughout .
Participate in regular coaching sessions and apply feedback to improve customer service skills
What we're looking for:
Someone who brings empathy, confidence, and flexibility to their work, and is motivated to create a smooth, supportive experience for every customer.
Minimum of One-year international customer service experience on an Omni channel campaign dealing with end-to-end queries.
USA or Australian campaign experience is advantageous
Ability to navigate approximately 15-20 systems/tools
Work Times:
US hours (must be flexible to work rotational shifts aligned to US time zones)
Why you will love working with us!
At Huntswood, people come first. We invest in you, celebrate your wins and reward your commitment because when you shine our customers feel it.
Enjoy benefits that truly matters:
Performance based incentives
Tenure recognition bonuses
Continuous service rewards
Attendance based perks
Breakfast every Monday
Dignity packs
Growth and career development programmes
A collaborative, positive, people centric culture.