- Engage customers in a positive and professional manner by being helpful
- by living up to our brand promise of "How can we help you?" at all times
- Understand customer needs to identify, sell, and cross-sell products aligned to customer needs and provide appropriate banking and financial solutions
- Educate customers on the correct banking platforms suited to their needs to proactively migrate customers to digital, e-Channels, and self-service platforms
- Fulfil transactions above set benchmarks while delivering exceptional service
- Manage leads, referrals, and customer follow-ups within agreed turnaround times
- Maintain accurate customer records and ensure compliance with FAIS, FICA, TCF, and internal governance
- Always conduct yourself in an ethical and professional manner
- Take accountability for personal performance, learning, and career development
- Stay informed on product offerings, systems, and industry developments
- Contribute to team success and adapt to changing customer and business needs
Qualification & Experience Requirement
- Minimum Qualification: Grade 12/ NQF Level 4
- Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
- 1 - 3 years of experience in customerfacing environments, service delivery, or client support within financial services
You will be an ideal candidate if you possess the following:
- Strong understanding of FAIS, TCF principles, and regulatory compliance
- Proven ability to meet sales, service, and customer experience targets
- Must not be an unrehabilitated insolvent
- Opportunities to build strong customer relationships within a dynamic POP environment
- A challenging, fast-paced branch setting
- Continuous learning and development aligned to your career path
- Opportunities to make a meaningful impact as a brand ambassador within a local marketundefined
You can be a match if you are:
- Client-focused with a strong ethical mindset
- Passionate about service excellence and problem-solving
- Confident in needs-based selling and solution delivery
- Agile, adaptable, and comfortable in a high-volume environment
- A strong communicator with excellent interpersonal skills
- Results-driven with strong planning and organisational skills
- Detail-oriented with high compliance awareness
- Able to work independently and collaboratively within a team
End Date: October 30, 2026