We're looking for an Underwriter who understands that.
Reporting to the Team Leader: Underwriting, this role is responsible for assessing and managing commercial insurance risks in line with Hollard's underwriting philosophy and governance requirements. You'll play a critical role in supporting brokers, delivering technical underwriting expertise, and ensuring a seamless customer experience while maintaining sound risk management principles.
This is more than a risk assessment role.
It's about balancing underwriting discipline, broker service, regulatory compliance, and commercial decision-making to deliver sustainable portfolio performance
You'll:
Assess new business risks in accordance with underwriting guidelines and accepted risk management principles.
Make sound underwriting decisions relating to the acceptance or declinature of risks within delegated authority.
Provide technical underwriting expertise and support on underwriting referrals.
Manage reinsurance referrals and placement requirements where applicable.
Operate within approved underwriting mandates, including pricing, discount, and risk acceptance parameters.
Manage policy endorsements, renewals, refunds, multi-claimants, and day-to-day underwriting queries.
Take ownership of broker and client queries, ensuring timely communication and resolution.
Ensure compliance with underwriting guidelines, regulatory requirements, Treating Customers Fairly (TCF) principles, and standard operating procedures.
Escalate complex risks and underwriting exceptions in line with governance requirements.
Ensure accurate policy documentation is issued and maintained
Build and maintain strong relationships with brokers, clients, and internal stakeholders.
Support service excellence by delivering reliable underwriting support to brokers and claims teams.
Required Knowledge and Experience
What you'll bring
A reputation for making sound underwriting decisions, delivering exceptional service, and building trusted relationships with brokers and stakeholders.
Minimum 4 to 5 years' underwriting experience within the Short-Term Insurance industry.
Strong knowledge of Commercial Short-Term Insurance products and underwriting principles.
Proven experience assessing and managing commercial insurance risks.
Sound understanding of insurance legislation, industry practices, and regulatory requirements.
Experience managing endorsements, renewals, and policy servicing activities.
Strong analytical and risk assessment capability.
Excellent customer service and relationship management skills.
Ability to work within delegated authority levels while maintaining underwriting discipline.
Strong communication, problem-solving, and stakeholder management skills.
Ability to thrive in a fast-paced, broker-focused environment.
Educational Requirements
Qualifications
Matric (Grade 12).
NQF 5 Insurance Qualification.
Recognised RE Certification (RE5).
Additional Commercial Insurance qualifications will be advantageous.