Key Responsibilities: Grow Revenue Develop and implement the Sales Strategy to achieve revenue and sales targets Oversee and drive the Action Plans of Regional Managers Establish, monitor, and manage performance goals for all sales employees to ensure focus on corporate strategic goals and achievement of targets Monitor and analyse sales and marketing trends Manage the launch of new products and ensure sales staff have sufficient product knowledge to effectively market and sell same Grow and manage the Dealer Tyre Program Actively drive and coach sales teams to grow new business revenue streams (DT, 4x4, PG, WC, etc.) Attract & Retain Customers Strategize to improve performance by engaging sales and alignment staff Plan and participate in new business launches, activations, and wellness days Seek out and target new customers and sales opportunities, initiating action plans to secure new business Coach and mentor sales and alignment staff in achieving revenue targets Implement and maintain effective sales processes to ensure customers are delighted and retained. Implement sales and marketing plans Analyse management reports on product performance and sales, providing input to Senior Management Handle and resolve customer complaints regarding products and services Develop and maintain strong relationships with key customers People Management Set and monitor KPIs and performance targets for all subordinates Assist in identifying, interviewing, and training new recruits Ensure all staff adhere to company standards and procedures Manage staff and sales divisions in line with corporate and personal targets Guide and mentor subordinates to ensure effective delivery and customer service Coach and develop team members through guidance, training, and practical work exposure to support personal and career growth Planning and Organising Resources Ensure all equipment and machinery are maintained and in working order Ensure certification of vessels with the assistance of representatives Coordinate maintenance of safety equipment, including fire extinguishers Analyse stock levels and overall stock holding Plan work schedules and manage overtime control Compile and implement maintenance programmes Assist with ordering stock, including tyres, wheels, and accessories Conduct monthly stock evaluations and quarterly stock takes Resolve individual and team-related operational challenges Organise team activities and allocate resources effectively Conduct weekly sales meetings Conduct monthly full staff meetings Develop and assess individual and team objectives, targets, measures, and performance Initiate and conduct disciplinary, performance, and competency-related enquiries Issue and manage all IR documentation in accordance with company disciplinary procedures Assess employee competence and performance Conduct performance counselling Assist in handling staff grievances Identify training and development requirements for individuals and teams Assist with maintaining accurate records, documentation, and communication at store level Maintain all corporate standards and operational requirements Assist in reviewing and implementing staff transfers, promotions, salary increases, and related personnel matters Administrative Reports & Documentation Control and authorise credit notes Check and sign daily GRVs Interpret wheel alignment reports (graphic and column format) Explain technical reports and findings to customers Analyse daily invoicing and day-end reporting Generate, follow up, and resolve TECs Prepare quotations and invoices Verify and sign off daily banking Ensure OHSACT administration and full compliance with company standards and legislation Sign off daily fleet paperwork Manage and complete all manager checklist items Inspect & Test Products Check tyre condition Check rim condition Conduct pre-inspections for damage or missing components Performance Management & Reporting Drive, monitor, and report on all KPIs set by Management Monitor and report on all KVDs and VAPs Ensure all performance targets are achieved and continuously improved Additional Responsibilities The incumbent may be required to perform any reasonable duties over and above the normal outputs of the position at the request of Management. Minimum Requirements: Minimum 5 years' sales experience Preferred At least 3 years' experience within a retail environment Matric Certificate (Grade 12) Preferred Management or Leadership Courses (advantageous) Preferred Minimum 7 years' sales experience Preferred Extensive exposure to retail operations and product sales Willingness to work overtime when required Ability to travel locally when required Visible participation in Group events and activities when required Flexible and adaptable to changing business requirements Ability to adapt to new business models and implementation strategies Maintain continuous communication with staff and stakeholders Competencies: Knowledge Sound understanding of sales and branding principles. Extensive knowledge of the tyre industry, including: Wheel balancing Wheel alignment Tyre fitting and stripping Tyre defect identification Tyre performance and life expectancy Lock nut systems Rim accessories Good knowledge of the broader automotive industry Market knowledge and competitor awareness Administrative processes including cash-ups, invoicing, and cash handling Product and service knowledge Staff management and performance management principles Supplier specifications (e.g. Continental, Goodyear and related brands) Basic legislative knowledge of: Occupational Health & Safety Act (OHSA) Labour Relations Act (LRA) Basic Conditions of Employment Act (BCEA) Contractual knowledge and understanding of contractual implications Customer relations and complaint resolution Technical Skills Valid driver's licence Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) Strong analytical ability to identify trends and sales patterns Advanced negotiation and sales skills Leadership and management capability Advanced time management skills Report writing skills Excellent telephone etiquette Strong verbal and written presentation skills Numerical and calculation skills including: Tyre and wheel dimensions Degrees, minutes, millimetres, kilograms Basic algebra and measurements Training Requirements Ongoing on-the-job coaching Participation in company training programmes External training relevant to the role when required Decision Making Operates at different levels of decision-making Strategic decisions require final approval from the Operations/Regional Manager Operational decisions fall within the incumbent's accountability and responsibility Accountability Accountable for ensuring the team is motivated, equipped, and capable of achieving agreed targets Responsible for strategic plans and initiatives requiring approval and sign-off Communication: Stakeholders Staff Executives Operations Managers Regional Managers Clients Business Partners Business Owners Communication Methods Verbal communication Written communication Email correspondence Presentations Face-to-face meetings and customer visits Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 14 days from application, kindly consider your application as unsuccessful. Applications will only be considered from candidates who meet the specified criteria as per the job spec. If you do not meet the requirements, Select Motor Recruitment reserves the right not to respond to your application. Applications should be submitted no later than 1 week from advertising.