Key Responsibilities: Grow Revenue Develop and implement the Sales Strategy to achieve revenue and sales targets Oversee and drive the Action Plans of Regional Managers Establish, monitor, and manage performance goals for all sales employees to ensure focus on corporate strategic goals and achievement of targets Monitor and analyse sales and marketing trends Manage the launch of new products and ensure sales staff have sufficient product knowledge to effectively market and sell same Grow and manage the Dealer Tyre Program Actively drive and coach sales teams to grow new business revenue streams (DT, 4x4, PG, WC, etc.) Attract & Retain Customers Strategize to improve performance by engaging sales and alignment staff Plan and participate in new business launches, activations and wellness days Seek out and target new customers and new sales opportunities and initiate action plans to approach and secure new business for the company Guide (coach and mentor) the Sales and Alignment Staff in meeting revenue targets Implement and ensure that sales processes are well managed and ensure customers are delighted for attraction and retention Implement sales and marketing plans Analyse management reports on product performance and sales and provide input to Senior Managers Handle and resolve customer complaints regarding products or services Develop and maintain relationships with key customers People Management Set and monitor KPIs and targets for all subordinates Assist in identifying, interviewing and training new recruits on all aspects of the business Ensure all staff adhere to set standards Manage staff and sales divisions in line with corporate and personal targets Guide and mentor subordinates to ensure effective delivery Coach and develop team members, providing the necessary guidance, training and work exposure to ensure personal and career growth Planning & Organising Resources Ensure equipment and machines are in working order Ensure certification of vessels (with the assistance of representatives) Co-ordinate maintenance of safety equipment, e.g. fire extinguishers Analyse stock levels and general stock holding Plan work schedules, including control of overtime Compile and implement maintenance programmes Assist in ordering stock, including tyres, accessories, wheels, etc Conduct monthly stock evaluations and quarterly stock takes Resolve individual and team problems Organise individual and teamwork activities and resources Conduct weekly sales team meetings Conduct monthly full staff complement meetings Develop and assess individual and team objectives, targets, measures and performance Initiate and conduct enquiries relating to discipline, performance and competence Issue and manage IR documentation as per the disciplinary code Assess individual competence Conduct performance counselling Assist in handling grievances Identify individual and team learning gaps Assist in recording, documenting and communicating information at store level Maintain corporate standards Assist in reviewing and implementing individual pay adjustments, transfers, promotions and increases Administrative Reports & Documents Control credit notes Check and sign daily GRVs Interpret alignment reports (graphic and column) Explain reports to customers for fault-finding purposes Analyse daily invoicing (day-end) Generate, follow up and resolve TECs Generate quotations and invoices Check and sign daily banking Ensure OHSACT administration and adherence to company standards and legislation Complete daily fleet paperwork sign-off Manage and action managers' checklist items, ensuring all items are completed Inspect/Test Product & Drive Vehicles Check tyre condition Check rim condition Conduct pre-inspections for damage or missing components Drive vehicles to verify defects KPI, KVD & VAP Management Drive and report on all KPIs set out by Management Monitor and report on all KVDs and VAPs The job holder is required to perform any duties over and above the outputs of the job which are reasonably requested by a superior. Minimum Requirements: Matric Certificate (Grade 12) Preferred Managerial Courses (added advantage) Preferred At least 7 years' sales experience, of which at least 3 years should be in a Retail Environment Preferred Exposure to retail environments and product sales At least 5 years' sales experience, of which at least 3 years should be in a Retail Environment Exposure to retail environments and product sales Work overtime when required Travel locally when required Be visible to the Group and attend events when required Flexible in adapting to job requirements Ability to adapt to changes in the business model and implementation thereof Continuous communication with staff Competencies: Knowledge Sound understanding of Sales and Branding Principles Sound understanding and knowledge of the Tyre Industry, including: Balancing Wheel Alignment Fitting and stripping tyres Identifying tyre defects Tyre performance and expectations Lock nut systems Rim accessories Sound knowledge of the Automotive Industry is advantageous Market Knowledge Administrative functions, including cash-ups, invoicing and receiving cash Product and Service Knowledge Staff Management, including Performance Management Supplier specifications (e.g. Conti, Goodyear, etc.) Basic legislative knowledge of: OHS LRA BCEA Contract knowledge and implications of conditions Customer interaction and complaint resolution Technical Skills Valid Driver's Licence MS Office skills (Word, Excel, PowerPoint, etc.) Strong analytical skills to identify trends and sales patterns Negotiation and Sales Skills Leadership and Management Skills Advanced Time Management Skills Report Writing Skills Telephone Skills Presentation Skills (Verbal and Written) Calculations (addition, subtraction, multiplication and division), symbolic representation (degrees, minutes, millimetres, kilograms) and basic algebra (tyre and wheel dimensions, etc.) On-the-Job Training Requirements On-the-job coaching In-house training as offered External training relative to the position Decision Making Different levels of decision making Strategic: Final approval from Operations/Regional Manager Operational: Accountable for all decisions Accountability Own area of responsibility: Ensure the team is motivated and has the tools required to achieve the targets as set out For approval/sign-off: Strategic plans and related initiatives Planning Monthly review of: Sales targets Goals Business development initiatives Communication Audience Staff Executives Operations Managers Regional Managers Clients Partners Business Owners Communication Methods Verbal communication Written communication (including e-mail) Presentations Face-to-face meetings and visits Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 14 days from application, kindly consider your application as unsuccessful. Applications will only be considered from candidates who meet the specified criteria as per the job spec. If you do not meet the requirements, Select Motor Recruitment reserves the right not to respond to your application. Applications should be submitted no later than 1 week from advertising.