Key Responsibilities: Reaching Various Targets and KPI's as Set by Management Reaching various targets and KPI's as set by management Sells Products and Services Visit companies i.e. with fleets, motor dealers, staff deals to sell products/services Advise Customers on product availability, costs, performance & options Advise Customer on correct requirement (e.g. tyre replacement as opposed to repair, correct size, application etc) Identify and offer new/further sales/service opportunities (e.g. rims, batteries, wipers, PG products/4x4VAP's etc.) "Sell up" on specials Build Customer Relations Visit current and new customers to follow up on service/resolve complaints/build and maintain relationships Identify and interpret Customer complaints/queries Resolve Customer queries/complaints After sales service Administer Reports/Documents Interpret alignment reports (graphic and column) Explain reports to Customer (fault finding) Compare reports Generate and process Customer invoices Check invoices for correctness Generate TEC's Process orders Generate quotations Inspect/Test Product Check tyre condition by identifying reason/causes of defective tyres Check rim condition Inspection of Vehicles Conduct a thorough inspection of the vehicle via company app Note any damages to the vehicle Note any valuables in the vehicle Maintain High Level of Knowledge Regarding the Company and Our Services and Products Willingness to Travel Willingness to travel to see account customers, to other stores and for training Additional Duties Perform other job-related duties and responsibilities as requested KPI Understanding and Reporting Understand KPI's and present performance to management as required Housekeeping Maintain high standards of housekeeping - own area as well as store overall Communication Manage incoming calls and follow-up The job holder is required to perform any duties over and above the outputs of the job which are at the reasonable request of a superior. Minimum Requirements: Grade 12 Microsoft Excel Data entry software Microsoft Office Sage X3 Preferred Diploma in Sales & Marketing Preferred 2 to 5 years' experience Minimum 0 to 2 years' experience Sales and Marketing Customer Driven English Language Administration and Management Intro to leadership Effectively communicate with clients via phone and in person Drivers license Skills / Behaviour Active Learning & Listening Critical Thinking Learning Strategies Mathematics Pro-Active Selling up Ability to trade Ability to motivate sales team Quick learner Able to think conceptually and attend to detailed aspects Resilience and Drive Problem Solving Integrity Trust and honesty in the handling of cash or finances On the Job Training Requirements: Sales training program Product training Intro and advanced sales training Sales force effectiveness Other sales oriented external and internal training Decision Making: Strategic As required within the scope of the role Operationally Trading i.e. Closing deals and profit decisions Day to day operations and trading decisions Accountability: Own Area of Responsibility Accountable for all activities within area of responsibility Planning: Annual Annual planning requirements as applicable Monthly Business Plans Work schedules Communication: Requires telephone conversations Requires use of electronic mail Requires writing letters and memos Requires face-to-face discussions with individuals or teams Requires contact with others (face-to-face, by telephone, or otherwise) Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 14 days from application, kindly consider your application as unsuccessful. Applications will only be considered from candidates who meet the specified criteria as per the job spec. If you do not meet the requirements, Select Motor Recruitment reserves the right not to respond to your application. Applications should be submitted no later than 1 week from advertising.