Key Performance Areas: Key Account Management Manage relationships with key fleet and corporate customer accounts to ensure retention, satisfaction, and growth. Key Responsibilities: Build and maintain professional relationships with key decision-makers, fleet managers, procurement departments, and operational stakeholders Conduct regular account reviews and customer visits to understand business needs and identify opportunities Act as the primary point of contact for assigned accounts Resolve customer concerns and escalations promptly and professionally Ensure high levels of customer satisfaction, retention, and loyalty Develop account plans aligned with customer and company objectives Maintain accurate customer records and account activity within company systems Sales Growth & Business Development Drive revenue growth through new business acquisition and expansion within existing accounts. Key Responsibilities: Identify opportunities for cross-selling and up-selling tyres, fitment services, fleet solutions, maintenance programmes, and value-added services Develop and implement account growth strategies Prospect and secure new fleet and corporate customers Achieve monthly, quarterly, and annual sales targets Monitor market trends, competitor activities, and customer requirements Prepare and present business proposals, quotations, and service solutions Maximise profitability while maintaining customer satisfaction Service Level Management Monitor and ensure service delivery meets or exceeds agreed customer expectations and service level agreements (SLAs). Key Responsibilities: Ensure national branch network compliance with agreed service standards Monitor service delivery metrics and customer feedback Coordinate with branch management to resolve service delivery challenges Conduct regular customer service reviews and performance meetings Ensure customer requirements are effectively communicated to operational teams Identify and implement continuous improvement initiatives to enhance customer experience Contract Management Manage fleet account contracts, pricing agreements, and contract renewals. Key Responsibilities: Negotiate commercial terms and pricing agreements within approved parameters Ensure contracts remain commercially viable and profitable Monitor contract compliance by both customers and the business Manage contract renewal processes and renegotiations Review pricing structures and recommend adjustments where required Ensure all agreements are accurately documented and maintained Financial & Profitability Management Drive account profitability and commercial performance. Key Responsibilities: Monitor account revenues, margins, and operating profitability Analyse account performance and identify areas for improvement Manage customer credit concerns in conjunction with finance teams Ensure pricing and service offerings support company profitability objectives Prepare business cases for strategic customers and commercial opportunities Track monthly performance against budget and targets Reporting & Administration Provide accurate reporting and account performance insights to management. Key Responsibilities: Prepare weekly and monthly account performance reports Analyse sales, service, and profitability trends Present account reviews and recommendations to senior management Maintain accurate records of meetings, customer interactions, opportunities, and service issues Ensure all customer documentation is current and correctly filed Provide forecast reports and pipeline updates Minimum Requirements: Grade 12 (Matric) Relevant tertiary qualification in Sales, Business Management, Marketing, Commercial Management, or related field Preferred Diploma or Degree in Business Management, Sales, Marketing, or a related discipline Minimum 5-7 years' experience in Key Account Management, Fleet Management, or Corporate Sales Minimum proven track record in business development and account growth Preferred experience within the tyre, automotive, fleet management, logistics, transport, or related industries Preferred experience managing national or multi-site customer accounts Preferred experience with service level agreements and contract management Key Account Management principles Fleet and commercial vehicle operations Contract and service level management Pricing and commercial negotiations Sales forecasting and pipeline management Customer relationship management (CRM) systems ERP and business management systems Financial and profitability analysis Valid driver's licence Own reliable transport Willingness to travel nationally as required Ability to work outside normal office hours when operational requirements demand Motor Industry experience Essential! Skills & Behavioural Competencies: Excellent relationship-building skills Strong negotiation and influencing abilities Commercial and business acumen Strategic thinking and planning Customer-centric approach Analytical and problem-solving skills Strong presentation and communication skills Results-driven and target-orientated Ability to manage multiple priorities Professionalism and integrity Conflict resolution skills High levels of accountability and ownership On-the-Job Training Requirements: Company ERP and CRM systems Fleet and service centre operational processes Product and service training Company policies, procedures, and SOPs Contract management and reporting systems Customer service standards and escalation procedures Decision Making: Strategic Contributes to key account growth strategies and customer retention initiatives Assists with pricing structures, service solutions, and long-term customer development plans Provides market intelligence and customer trends to management Operational Determines account management approach and customer engagement strategies Resolves customer service issues and escalations within approved authority levels Coordinates resources to ensure contractual obligations and service levels are met Accountability: Own Area of Responsibility Retention and growth of assigned accounts Revenue generation and profitability Customer satisfaction and service delivery performance Contract compliance and renewals Accurate reporting and account administration For Approval / Sign-Off Pricing proposals within delegated authority Customer agreements and contracts Business development initiatives and account plans Planning: Annual Contribute to annual sales budgets and key account growth strategies Develop account plans for strategic customers Monthly Conduct account reviews and customer visits Monitor account profitability and sales performance Update sales pipeline, forecasts, and management reports Weekly Track customer service performance Follow up on opportunities, quotations, and account issues Engage with branch and operational teams on account requirements Judgement: Required to make informed decisions regarding customer retention, pricing recommendations, service delivery solutions, and relationship management Must balance customer requirements with operational capability and business profitability Exercise sound judgement when handling escalations, negotiations, and contract matters Communication: Internal Stakeholders Chief Operations Officer Head: Corporate Sales Solutions Regional and Branch Management Finance Department Operations Teams Customer Service Teams External Stakeholders Fleet Managers Procurement Managers Corporate Customers Key Decision Makers Service Providers and Suppliers Communication Methods Face-to-face meetings Presentations Telephone and video conferencing E-mail correspondence Written reports and business proposals Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 14 days from application, kindly consider your application as unsuccessful. Applications will only be considered from candidates who meet the specified criteria as per the job spec. If you do not meet the requirements, Select Motor Recruitment reserves the right not to respond to your application. Applications should be submitted no later than 1 week from advertising.