Trouble Shooting Technician (service Academy_toc Maintenance)

PURPOSE AND MISSION OF THE JOB:

• Troubleshooting of Alstom products at customer site in order to ensure their availability.
• Provide technical expertise to subcontractors, warranty support team, project team members and less experienced personnel.

KEY NETWORK & LINKS :

INTERNAL:

• Customer Site PI team
• PI Support team
• Reliability Availability Maintainability Safety (RAMS) team
• Project Engineering team
• Installation and Test & Commissioning team (if applicable)
• Internal Supplier representatives (Components/Participating Units)
• Maintenance/Service team (if Alstom)
• Global System representatives (if applicable)

EXTERNAL:

• Customer site team
• Customer maintenance team (if not Alstom)
• External Supplier representative

MISSION & RESPONSIBILITIES :

KEY ACCOUNTABILITIES:

• Carry out Troubleshooting during PI period as well as Pre-warranty & Commissioning (and Validation & Certification if applicable), including investigation and repair
• Carry out Fleet check activities
• Reports & register any deviation (failure/event) in Failure Management data base including configuration data
• Support operation helpdesk
• Apply & enforce Alstom & customer EHS & security rules and relevant PI processes on customer site
• Execute test & trouble shouting procedures to evaluate system performance and performs failure analysis on parts to be returned for repair
• Support Implementation Field Modifications (FM operator), if required
• Support specific technical investigations by Engineering or internal/external Suppliers
• Recommends preventative and corrective actions
• Instructs and directs operators in field modification and repairs if needed
• Advises PI management regarding customer satisfaction, product performance, and suggestions for product enhancements
• Ensure good information flow about interventions & operations within Troubleshooting to support shift transition, if needed
• Lead Troubleshooter team, if needed
• Conducts peer reviews of PI activities and provide technical leadership if requested
• Contribute to Return of Experience

MEASUREMENT

• Achievement of contractual availability (milestone) targets
• Characterization of K1S/K2/K3 issues on time (considering K1S - safety relevant issue, K2 - issue causing major passenger service disruption, K3 - issue having impact on service availability and product reliability)
• Completeness and Quality of failure/event diagnosis/data recorded in Defect Management data base
• Availability of configuration update data
• Audit results (internal and external)
• Customer satisfaction of technical expertise
• Compliance with EHS rules and work-related processes

THE PREFERRED CANDIDATE WILL MEET THE FOLLOWING REQUIREMENTS:

EDUCATIONAL REQUIREMENTS

• Btech/ Degree in Mechanical or Electrical/Electronics
• Minimum IT knowledge
• Internal EHS training

EXPERIENCE

• Technical troubleshooting/investigation/testing experience (mechanical or electrical / electronic)
• Field Experience
• EHS knowledge and exposure
• Product knowledge
• Railway Safety/Product liability
• Engineering knowledge
• Customer contact

Competencies & Skills

• Ability to read and understand electrical, pneumatical and mechanical diagrams