Key Qualifications
Key Qualifications
Degree or Diploma in Front Office Management
5+ years’ supervisory experience in Front Office within a large hotel or resort
Strong people management and customer care skills
Proficient in Micros / Hotsoft, Excel, Word, and OutlookKey Responsibilities
Key Responsibilities
Supervise daily front office activities including reception, reservations, concierge, and cashiering
Manage rates, forecasts, and yield to optimize revenue
Ensure smooth checkin and checkout processes with VIP recognition
Handle guest complaints professionally and promptly
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