RightCom is a cloud-based software company founded in April 2013. We provide customer experience management service and a complementary suite of enterprise software focused on survey and data collection, customer service management, queue management, digital signage, facial analysis, customer success, appointment booking, and data analytics. We are the #1 CX platform in Africa.
We are recruiting to fill the position below:
Job Title: Treasury Operations Specialist (BPO)
Location: Lagos Employment Type: Full-time (Hybrid)
What we are looking for
We are looking to hire a Treasury Operations Specialist to support treasury operations, merchant settlements, financial reconciliation, and banking partner relationships across multiple African markets.
The ideal candidate will be responsible for ensuring accurate and timely settlement processing, maintaining complete financial records, investigating discrepancies, and supporting efficient treasury operations.
We are looking for a detail-oriented, analytical, and highly organized individual who is comfortable working with financial data, processing payments, investigating discrepancies, and maintaining accurate financial records.
You enjoy learning new things, proactively solving problems, and improving existing processes. You take ownership of responsibilities, demonstrate initiative, and communicate clearly and effectively.
A day in this role Your typical day in this role will involve:
Processing merchant settlements and fund transfers, ensuring payments are executed accurately and within agreed SLAs.
Monitoring and reconciling processed settlements, investigating discrepancies, and resolving settlement-related escalations.
Monitoring bank account balances, cash movements, and liquidity requirements to support daily treasury operations.
Performing regular bank statement checks, ensuring records are accurate, complete, and up to date, and following up on missing or inconsistent statements.
Supporting the organization, standardization, and automation of bank statement management and reconciliation processes.
Reconciling financial transactions against bank statements and supporting documentation, identifying discrepancies, and tracking outstanding receivables.
Analyzing financial and transactional data to support pricing reviews, reporting, and operational decision-making.
Supporting accounting audits, financial fact-checking, and the resolution of financial discrepancies.
Liaising with banking partners on settlements, internet banking, financial reporting, and other operational matters.
Handling treasury-related requests and escalations from internal teams, collaborating with relevant stakeholders to resolve issues.
Requirements What you should have / be able to do:
This role involves handling sensitive and confidential financial information. A successful candidate should demonstrate accuracy, strong analytical skills, and the ability to manage financial records responsibly.
1–2 years of experience in a similar role.
Excellent written and verbal communication and interpersonal skills.
Familiarity with basic accounting principles and financial reporting best practices.
Strong attention to detail, organizational skills, and analytical abilities.
Ability to proactively troubleshoot issues, take ownership, and demonstrate initiative.
Proficiency with Google Workspace, Microsoft Excel, and other digital productivity tools.