We are looking for a Travel Consultant with great enthusiasm for travelling to work in our Online Travel Agency. He/She will be responsible for promoting and booking travelling arrangements for clients (individuals or businesses). The goal is to enhance satisfaction and acquire an expanding and dedicated clientele.
Travel Consultant/ Visa Officer (Tours) Responsibilities:
Follow up on travel requests from our social platforms.
Respond to ticket requests from B2B/B2C partners.
Identify promo routes and ticket deals that should be promoted.
Perform daily pricing comparison of itinerary between our OTA and identified competitors to create a price positioning report.
Advise ticket payable at all times for all requests and ensure we deliver on record response time.
Consciously promote all our products likewise other services offered by sister companies.
Ensure active participation on the B2B platform and promote constant engagement.
Follow up on ticket requests and bookings from the website through calls, emails immediately a reservation drops.
Manage the existing database of B2B/B2C travel partners and grow the database.
Follow up on existing leads through calls and visit with the sole purpose of conversion.
Come up with strategies that will increase sales.
Reach the revenue and profit targets and meet up with set targets and KPI.
Create and update electronic records of clients.
Maintain relationships with key persons.
Keep financial statements and documents.
Travel Consultant(B2B/B2C) Requirements:
Proven working experience as a Travel Consultant(B2B/B2C) with a minimum of 5yrs working experience.
Excellent knowledge of Amadeus reservation System
Proficiency in English; knowledge of additional languages is an advantage
Exemplary sales skills and customer oriented approach
Well versed in various areas of travel (domestic/international, business/holidays, group/individual etc)
Ability to present, persuade and communicate effectively
Demonstrable ability to work under pressure
Degree B.Sc/ HND in Hospitality, Travel, Tourism, Business is an added advantage.
Candidates with personal travel experience will be preferred
Check client forms, passports, photos, and financial papers for accuracy and completeness.
Explain visa rules, fees, required steps, and processing times to travelers.
Coordinate with embassies, consulates, and application centers like VFS, TLS.
Monitor active cases and give regular updates to clients.
Maintain secure and accurate logs of all approvals, rejections, and submissions.