Responsibilities Lead end-to-end transitions for new business and operational ramp-ups. Collaborate with Recruitment, HR, Learning & Development, Technology and Operations teams. Partner with clients and senior stakeholders to manage project scope, milestones, risks and readiness. Identify opportunities for process improvement and re-engineering. Support new business pursuits and Requests for Proposals (RFPs). Develop transition strategies, project plans, effort estimates and implementation roadmaps. Minimum Requirements Approximately 8 years of overall professional experience. At least 3 years of experience leading transitions or ramp-ups. Experience as a Change Manager, Transitions Manager or Operations Manager. Proven experience in business ramp-ups, migrations or new work launches, ideally within BPO or Shared Services. Strong project/programme management, stakeholder engagement, risk management and governance skills. PMP or PgMP certification will be advantageous but is not essential.