- We are seeking a highly organized, proactive, and client-focused Training Delivery Coordinator to support the successful planning and delivery of professional training programs.
- The role will coordinate the operational aspects of training delivery from the point of confirmation through completion and post-training follow-up. This includes coordinating trainers, participants, venues, training materials, schedules, assessments, certificates, logistics, and internal teams.
- The successful candidate will play a key role in ensuring that every training program is professionally organized, delivered on schedule, and provides a positive experience for both participants and clients.
Training Program Coordination
- Coordinate confirmed classroom, virtual, customized, and corporate training programs.
- Develop and maintain training delivery schedules and implementation checklists.
- Ensure all training requirements are confirmed before the start of each program.
- Coordinate with internal teams on upcoming training assignments, participant requirements, and delivery readiness.
- Track multiple training programs simultaneously and ensure all milestones are met.
- Coordinate with assigned trainers and facilitators before each training program.
- Confirm trainer availability, schedules, course requirements, and delivery expectations.
- Ensure trainers receive the correct course outline, participant information, training schedule, venue details, and relevant client requirements.
- Follow up on trainer presentations, exercises, assessments, case studies, and other required materials.
- Escalate trainer availability or delivery concerns early enough for corrective action.
- Support the coordination of replacement trainers where necessary.
- Communicate with participants before training to provide joining instructions, schedules, venue information, virtual links, and other relevant information.
- Maintain accurate participant lists and attendance records.
- Respond to participant questions relating to training logistics and program arrangements.
- Coordinate participant onboarding at the beginning of training programs.
- Ensure participant requirements are communicated to trainers and relevant internal teams.
Training Venue & Logistics Coordination
- Coordinate training venues, conference facilities, accommodation, transport, refreshments, equipment, and other logistics where applicable.
- Confirm venue bookings and training room requirements.
- Ensure classrooms are appropriately prepared before training begins.
- Confirm availability of projectors, flipcharts, stationery, internet connectivity, extension cables, and other training resources.
- Work with suppliers and service providers to ensure agreed services are delivered correctly.
Virtual Training Coordination
- Set up and coordinate virtual training sessions using platforms such as Zoom, Microsoft Teams, or other approved platforms.
- Share meeting links and joining instructions with trainers and participants.
- Support trainers and participants with basic technical issues during virtual sessions.
- Monitor attendance and participation during online programs.
- Ensure virtual learning materials and recordings, where applicable, are properly managed.
Training Materials & Documentation
- Coordinate preparation and distribution of participant training materials.
- Ensure course materials are complete and available before training begins.
- Maintain accurate training files and supporting documentation.
- Coordinate printing or digital distribution of manuals, presentations, exercises, assessments, and other learning materials.
- Ensure participant registration forms, attendance sheets, evaluation forms, and other required documentation are completed.
- Coordinate pre-training assessments, post-training assessments, quizzes, evaluations, and participant feedback.
- Ensure evaluation forms are completed at the end of training programs.
- Compile participant feedback and submit reports to the relevant internal teams.
- Highlight significant participant concerns or positive feedback requiring management attention.
Certificates & Post-Training Administration
- Coordinate preparation and issuance of training certificates.
- Verify participant names and attendance before certificates are issued.
- Ensure certificates are issued within agreed timelines.
- Maintain accurate certificate and training completion records.
- Coordinate post-training communication with participants and clients.
- Support preparation of training completion reports where required.
- Maintain professional communication with clients throughout the training delivery process.
- Ensure client expectations relating to logistics and delivery are understood and followed.
- Provide timely updates regarding training arrangements.
- Support the resolution of operational issues before they negatively affect the client experience.
- Escalate significant client concerns to the appropriate internal team.
- Work closely with Sales, Client Relations, Learning & Development, Finance, Marketing, and Trainer Management teams.
- Participate in training handover meetings before program commencement.
- Ensure information provided by the sales team is correctly transferred into training delivery.
- Provide regular updates on upcoming, ongoing, and completed programs.
- Flag risks, delays, resource gaps, or operational issues early.
Qualifications & Experience
- Bachelor's degree or diploma in Business Administration, Human Resource Management, Education, Training Management, Hospitality, Project Management, Operations, or a related field.
- At least 2 - 4 years of experience in training coordination, event coordination, learning and development, customer service, project coordination, administration, or operations.
- Previous experience in a training company, consulting firm, conference facility, professional services organization, university, or corporate learning environment will be an advantage.
- Experience coordinating multiple programs, events, or projects simultaneously is highly desirable.
- Strong coordination and organizational skills
- Excellent attention to detail
- Strong verbal and written communication
- Customer service orientation
- Time management and prioritization
- Problem-solving ability
- Ability to manage multiple assignments simultaneously
- Strong follow-up skills
- Professional stakeholder management
- Ability to work under pressure and meet deadlines
- Good Microsoft Office or Google Workspace skills
- Familiarity with Zoom, Microsoft Teams, and virtual learning platforms
- Basic reporting and data management skills
We are looking for someone who is:
- Highly organized
- Proactive and dependable
- Detail-oriented
- Professional in communication
- Comfortable working with trainers, participants, corporate clients, and service providers
- Able to anticipate problems before they affect training delivery
- Calm and solution-oriented when plans change
- Strong at following through until tasks are fully completed