Company: Tolcon Group Location: 191 Hugo Street, Richmond Estate, Goodwood Reports to: Operations Manager Qualifications and skills: Grade 12 certificate.3 years call-centre experienceConversant in at least 2 languages, of which one must be EnglishComputer Literate in Microsoft Office, Excel, Outlook & Internet skillsAssertiveGood people skillsAbility to cope with unusual work schedules.Team playerStrong communication and writing skills.Professional telephone etiquetteAbility to multi-taskingOwn reliable transportResponsibilities: Actively monitor and detect incidents within 3 minutes of their occurrence via the various detection methods.Accurate logging and verification of all detected incidentsDissemination of information regarding active incidentsDispatching of on road services vehicles as well as coordination with relevant response units during active incidentsMonitor, record and report all roadside and TMC requirement malfunctionsAccurate and timeous completion of all administrative functions related to KPI’s.This job specification outlines the main duties of the role and is not an exhaustive list. By applying, you consent to the company processing your personal information in line with PoPI, which may include reference, credit, and background checks. Please note that only shortlisted candidates will be contacted, and a medical assessment may be required in terms of OHS legislation. The company is committed to workplace transformation and upholding its Employment Equity objectives. We strongly encourage applications from individuals with disabilities as well as candidates from designated groups. Kindly note should you not be contacted within 2 weeks of your application, please consider your application as unsuccessful.