Tours & Transfers Company based at the V&A Waterfront is looking for a proactive and organised Tours & Transfers Manager to oversee daily operations, driver & vehicle management, and business development.
Reporting to the Hotel General Manager, the successful candidate will coordinate seamless transfer services, maintain 5* standards and identify opportunities to grow sales.
Duties:
Operations & Fleet Management:
Manage daily administration and operational requirements.
Book and confirm transfers for guests, VIPs and employees.
Coordinate outsourced transfer providers when required.
Manage drivers and vehicles, including staff rosters and payroll administration.
Conduct daily vehicle inspections and ensure servicing takes place at the required intervals.
Maintain five-star standards of vehicle presentation, driver conduct and service delivery.
Allocate duties and hold drivers accountable for completing daily tasks.
Liaise daily with Central Reservations and the Concierge or Front Office teams at associated properties.
Prepare daily and weekly sales and operational reports.
Complete daily and monthly reconciliations of transfers and payments.
Distribute rates when required.
Sales, Marketing & Business Development:
Identify opportunities to grow the business and increase sales.
Support sales, marketing and business development activities.
Manage the company's social media presence.
Provide creative input and coordinate website updates with Marketing.
Liaise with Marketing on the design and updating of branded materials.
Assist with month-end marketing reports and public relations tasks as required.
Requirements:
Grade 12 / Matric.
Minimum 2 years' experience in a similar administrative position.
An NQF Level 6 diploma in Business Administration, Office Administration or Hospitality Management would be beneficial; suitable previous experience will also be considered.
A valid driver's licence and PDP.
Intermediate Microsoft Word, Excel and Outlook skills, including Outlook calendar management.
Tech-savvy, with strong organisational skills and excellent attention to detail.
A customer-focused approach and professional telephone etiquette.
Practical analytical skills and the ability to produce accurate, consistent work.
Ability to work efficiently in a fast-paced environment, anticipate challenges and take appropriate action.
Proactive, self-motivated and able to work without supervision.
Strong interpersonal skills, maturity and emotional intelligence.