Ticketing Officer At Aspom Travel Agency

Key Responsibilities

• Handle flight reservations and ticket bookings for domestic and international destinations.
• Search and compare available flight options, schedules, fares, and airline policies.
• Issue, reissue, revalidate, and cancel flight tickets accurately.
• Process ticket changes, refunds, voids, and itinerary adjustments in line with airline policies.
• Provide clients with accurate information on fares, baggage allowance, travel requirements, and ticket conditions.
• Confirm passenger details and ensure accuracy before ticket issuance.
• Follow up on pending reservations, payments, confirmations, and ticketing deadlines.
• Assist clients with travel itinerary planning and flight-related enquiries.
• Monitor airline schedule changes, cancellations, delays, and other updates and communicate them to affected clients.
• Maintain proper records of bookings, tickets, payments, refunds, and client transactions.
• Coordinate with airlines, consolidators, and other travel service providers when necessary.
• Ensure all ticketing activities comply with company procedures and airline regulations.
• Provide prompt and professional customer service before, during, and after ticket issuance.
• Follow up on unresolved ticketing issues and ensure timely resolution.
• Prepare ticketing and sales reports as required by management.
• Perform other duties assigned by the supervisor or management.

Requirements

• B.Sc., HND, or OND in Travel & Tourism, Hospitality, Business Administration, or a related field.
• 1 - 3 years of experience in airline ticketing or travel operations is an advantage.
• Knowledge of airline reservation/ticketing systems such as Amadeus, Sabre, Galileo, or other GDS platforms.
• Good knowledge of airline fares, ticketing rules, baggage policies, and travel procedures.
• Strong attention to detail and numerical accuracy.
• Excellent communication and customer service skills.
• Good computer and internet skills.
• Ability to work under pressure and meet ticketing deadlines.
• Good organizational and problem-solving skills.
• Professional, responsive, and customer-focused attitude.