We are looking for a Ticketer.
Job Purpose
To efficiently manage passenger ticketing, bookings, payments and related customer enquiries while ensuring accurate records and smooth passenger movement.
Key Responsibilities
Issue tickets to passengers accurately and efficiently.
Receive and process ticket payments.
Provide correct change and receipts to customers.
Confirm passenger bookings, destinations and travel schedules.
Verify passenger and ticket information before boarding.
Manage ticket cancellations, amendments and rebookings in accordance with company policy.
Maintain accurate records of all tickets and transactions.
Reconcile daily ticket sales and cash collections.
Prepare and submit daily ticketing and sales reports.
Assist passengers with ticketing and travel-related enquiries.
Manage passenger queues and ensure orderly ticketing operations.
Coordinate with drivers, terminal staff and operations personnel regarding passenger movements.
Report ticketing discrepancies, payment issues or suspicious transactions to the supervisor.
Ensure proper handling and safeguarding of company cash and ticketing materials.
Comply with company policies, procedures and customer service standards.
Perform other duties reasonably assigned by the supervisor or management.