Manufacturing

Test Center Manager (nairobi, Kenya) At Pearson

Pearson·Nairobi, kenya·Full Time·Contract
ManufacturingFull TimeContract
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What you'll do

  • Lead, recruit, train, schedule, coach, and support test center staff.
  • Maintain a secure testing environment and protect confidential candidate and exam information.
  • Deliver high-quality customer service and resolve candidate questions or concerns.
  • Oversee daily center operations, including test preparation, records, supplies, audits, payroll/timecard review, and facility upkeep.
  • Communicate operational issues and updates with management, staff, vendors, and building contacts.
  • Coordinate with technical support and assist with basic hardware and software troubleshooting.
  • Ensure the center follows Pearson VUE policies, procedures, quality standards, and security best practices.

What you'll bring

  • Customer service experience; experience in a testing environment is preferred.
  • Previous leadership, supervisory, coaching, or training experience is preferred.
  • Strong communication, organization, scheduling, problem-solving, and attention-to-detail skills.
  • Proficiency with Microsoft Office, Windows, and standard office equipment.
  • Sound judgment, integrity, and the ability to work independently in a fast-paced environment.
  • A bachelor's degree or equivalent business experience is preferred.

Additional requirements

  • Complete required Test Administrator certification and annual recertification, along with required company training.
  • Work flexible hours and occasional additional shifts as needed.
  • Be able to work in a quiet testing environment, sit for extended periods, escort candidates, and lift up to 20 lbs.
  • Travel to other test centers may be required

Key skills

BA/BSc/HND

At a glance

Company

Pearson

Location

Nairobi, kenya

Employment

Full Time

Experience

Valid until

Not specified

Created

September 30, 2026