Teller And Enquiries Clerk - Kwazulu - Natal

MAINFUNCTIONS OF THE JOB

Teller Processing and Administration

• Cash deposits and withdrawals
• EFT and internal transfers
• Closure of accounts
• Reversal of fees
• Ensures daily processed work balances at the end of the working day
• Ensures that all security procedures are adhered to minimize or mitigate risk
• Updating of Stats on Sharepoint
• Reporting of suspicious transactions
• Scanning of documentation deposits, withdrawals, etc and uploading of teller recons
• Capturing of EFTs
• Capturing profit instructions, debit orders, etc

Forex Processing

• Processing of Forex orders as placed by customers either telephonically via Customer Services or walk-ins
• Obtains all the necessary documentation including FICA to process the deal.
• Confirms appointments and the booking of rates for customers
• Provides client with banking details and amount required for the deal
• Processes the deal on iMal and GTS
• Attend to all administrative requirements once the deal has been finalized.
• Ensure compliance with regulations and policies and procedures
• Ensures that deals comply with S A Reserve Bank and the Bank's requirements as per policy and procedure
• Identifies and reports any suspicious transactions

Enquiries Administration

• Assists clients with completion of deposit and withdrawal slips
• Attends to withdrawals, transfers and early withdrawal requests for walk in clients
• Provides statements and IT3Bs as and when requested and charges client accordingly
• Obtains relevant Fica documents from clients and updates on iMal accordingly
• Assists client with updating of personal information
• Attends to any queries in relation to all the bank's products as well as client queries
• Extract Transactional Banking reports and complies report
• Issues replacement debit cards to clients
• Refers clients to respective consultants depending on the nature of the client request
• Handles customer complaints and directs to the relevant departments
• Management of security items
• Ensures the Banking Hall is always neat & presentable
• Assists clients with registering for Mobile App and any related queries
• Assists with any back-office functions on an ad-hoc basis- projects and tasks

Customer Service

• Participates in cross selling of the Banks products at all given opportunities
• Provides an efficient and professional service to clients
• Ensures that clients queries are attended to professionally and timeously
• Attends to queries and requests received via email

Compliance

• Ensures that all functions are carried out in accordance with the Banks procedures and compliance regulations
• Ensure identification and verification of the client for all transactions

Requirements

QUALIFICATIONS

• Grade 12
• Appropriate Banking qualification would be an advantage

PREFERRED EXPERIENCE

• A minimum of 1-2 years General Admin or Banking experience.

KNOWLEDGE

• Banking processes