Gauteng Department of Health·Gauteng, south-africa·Full Time·Onsite
OperationsFull TimeOnsite
-Closes 27 Nov 2026
Requirements :
Grade 12/ senior certificate, or equivalent. Knowledge in HAST patients tracing will be an added advantage. Basic knowledge of administration processes. Good communication skills, Numeracy skills, Computer Literacy (knowledge and understanding of all MS programs) and ability to draw data. Good communication and telephone etiquette.
Knowledge of HIV/TB programmes and confidentiality. Ability to speak local languages is often preferred. Good problem-solving and interpersonal skills. Ability to work under pressure and maintain confidentiality Self-propelled.
Responsive person with positive attitude. Good in time management. Knowledge of the Batho-pele principles.
Duties :
Contact patients telephonically (and sometimes SMS) who have missed clinic appointments and using approved scripts. Trace patients who have missed clinic appointments or defaulted on treatment. Counsel and encourage patients to return to healthcare facilities. Verify and update patient demographic and contact information.
Capture tracing outcomes on relevant electronic systems (e.g., Tier.Net or other approved systems). Maintain confidentiality of all patient information. Escalate complex cases to nurses, counsellors, or case managers. Compile daily, weekly, and monthly tracing reports. Work with clinic staff to improve patient retention and continuity of care.
Trace patients who have defaulted on HIV, TB treatment or any Chronic disease. Encourage patients to return to the clinic and continue treatment. Update patient information and verify contact details. Record all tracing activities on systems such as Tier.Net or other health information systems. Maintain patient confidentiality at all times.
Refer patients with social or medical challenges to the appropriate healthcare workers. Prepare daily, weekly, and monthly tracing reports. Work closely with nurses, counsellors, data capturers, and community health workers to improve patient retention in care. Registering and tracking official documents. Perform delegated duties requested by the supervisor.