- We are seeking a motivated & enthusiastic Telesales Representative to join our dynamic sales team. The successful candidate will play a crucial role in driving sales by engaging with potential & existing customers over the phone.
- You will be responsible for effectively communicating our product offerings, addressing customer inquiries, & managing relationships to close sales & ensure customer satisfaction. The ideal candidate will possess strong communication skills, a passion for sales, & the ability to resolve customer concerns professionally.
Sales Generation & Business Development
- Contact existing and prospective customers daily to generate sales opportunities.
- Convert customer inquiries into confirmed sales orders.
- Identify new sales opportunities within existing customer accounts.
- Reactivate dormant customers through regular follow-up.
- Build and maintain long-term customer relationships.
- Achieve assigned monthly sales targets.
- Increase customer purchase frequency and average order value.
- Conduct follow-up calls after quotations to maximize conversion.
Customer Relationship Management
- Serve as the primary contact for assigned customer accounts.
- Develop strong relationships built on trust and professionalism.
- Understand customer requirements and recommend suitable products
- Maintain regular communication with customers regarding promotions, stock availability, and new product introductions.
- Ensure customers receive timely responses to all inquiries.
Quotations & Order Processing
- Prepare accurate quotations promptly.
- Follow up all outstanding quotations.
- Convert approved quotations into sales orders.
- Process customer orders accurately in the ERP system.
- Verify product codes, quantities, pricing, discounts, and customer information before processing.
- Ensure orders are completed accurately and within company procedures.
Product Knowledge & Technical Selling
- Maintain thorough knowledge of the company\'s product portfolio.
- Understand product specifications, applications, and advantages.
- Recommend suitable alternatives when requested products are unavailable.
- Cross-sell complementary products.
- Upsell premium products where appropriate.
- Educate customers on product usage and suitable applications.
Order Fulfilment Coordination
- Coordinate with Warehouse to ensure timely order preparation.
- Liaise with Dispatch regarding deliveries.
- Follow up customer deliveries until completion.
- Communicate delivery updates to customers.
- Resolve delays affecting customer orders.
Customer Service & Complaint Resolution
- Respond promptly to customer inquiries.
- Resolve customer complaints professionally.
- Coordinate product exchanges, returns, shortages, and damaged goods.
- Escalate unresolved issues to the Head of Sales where necessary.
- Ensure every customer interaction reflects positively on the company.
- Follow up customers with overdue invoices.
- Coordinate with the Finance Department regarding payment status.
- Encourage timely customer payments.
- Assist in resolving payment-related queries.
Data Management & Reporting
- Maintain accurate customer records within the ERP system.
- Record all customer interactions, quotations, sales, and follow-up activities.
- Keep customer contact information updated.
- Prepare daily, weekly, and monthly sales reports as required.
- Maintain confidentiality of customer and company information.
- Monitor competitor activities, pricing, and product offerings.
- Gather customer feedback and communicate market trends.
- Identify emerging customer needs and business opportunities.
- Recommend product improvements based on customer feedback.
- Work closely with the Warehouse, Dispatch, Finance, Procurement, Marketing, and Customer Service teams.
- Participate in departmental meetings and sales reviews.
- Share market intelligence with management.
- Support company initiatives aimed at improving customer satisfaction and sales performance.
- Minimum of a Bachelor Degree in Sales & Marketing, Customer Service, or related field.
- Proven experience as a Telesales Representative or similar role in sales.
- Demonstrated success in meeting or exceeding sales targets over the phone.
- Strong proficiency with Tally ERP or similar ERP & CRM softwares.
- Quick to learn new product information & effectively communicate features & benefits.
- Exceptional verbal communication/written & interpersonal skills.
- Ability to stay calm, composed, & professional, even when handling rejection or difficult customers.
- Strong problem-solving skills with a focus on customer satisfaction.