Telesales - Pharmaceutical

Job Role

• The Telesales Executive - Pharmaceutical Products is responsible for driving sales growth through outbound and inbound telephone engagements with pharmacies, hospitals, clinics, wholesalers, and healthcare practitioners. The role focuses on generating sales leads, promoting pharmaceutical products, maintaining customer relationships, and achieving monthly revenue targets while ensuring compliance with pharmaceutical industry regulations and company policies.

Key Responsibilities

Sales & Revenue Generation

• Conduct outbound sales calls to existing and prospective customers.
• Promote pharmaceutical products and services to pharmacies, clinics, hospitals, and healthcare professionals.
• Identify customer needs and recommend appropriate products.
• Generate quotations and close sales opportunities through phone and digital channels.
• Achieve and exceed monthly sales and customer acquisition targets.
• Follow up on customer inquiries, quotations, and pending orders.

Customer Relationship Management

• Build and maintain strong customer relationships to encourage repeat business.
• Handle customer concerns, product inquiries, and order-related issues professionally.
• Maintain accurate customer records and interaction history in CRM systems.
• Conduct customer satisfaction follow-ups after order fulfillment.

Lead Generation & Market Development

• Identify and qualify new sales opportunities through cold calling and database prospecting.
• Develop and maintain a pipeline of potential customers.
• Support marketing campaigns through telesales outreach.
• Gather market intelligence regarding competitors, pricing, and customer trends.

Order Processing & Coordination

• Receive and process customer orders accurately.
• Coordinate with warehouse, logistics, and delivery teams to ensure timely order fulfillment.
• Monitor order status and proactively communicate updates to customers.
• Assist in resolving delivery or product-related concerns.

Compliance & Product Knowledge

• Maintain up-to-date knowledge of pharmaceutical products, indications, and pricing.
• Ensure compliance with pharmaceutical regulations and ethical selling practices.
• Adhere to company policies regarding promotional activities and customer engagements.

Reporting

• Prepare daily, weekly, and monthly sales reports.
• Track sales performance against targets.
• Provide management with customer feedback and market insights.

Qualifications

• Diploma or Degree in Pharmacy, Pharmaceutical Technology, Sales & Marketing, Business Administration, or a related field.
• 1 - 3 years' experience in telesales, inside sales, customer service, or pharmaceutical sales.
• Experience selling pharmaceutical, medical, or healthcare products is an added advantage.
• Proven track record of achieving sales targets.