We are seeking a sharp, detail-oriented Telephone Investigation Officer to safeguard our operations by detecting, investigating, and preventing fraud, internal misconduct, and policy violations. In this role, you will conduct thorough telephone-based inquiries, verify sensitive information, and provide accurate, timely reports to uphold company integrity and compliance standards.
The successful candidate will assist in conducting investigations, documenting findings, identifying potential risks and recommending measures to prevent future occurrences.
Key Responsibilities
Investigate reported and suspected cases of fraud, misconduct and violations of company policies and procedures.
Gather relevant information, conduct enquiries and prepare accurate investigation reports for management review.
Identify possible causes of incidents and recommend measures to prevent recurrence.
Liaise with relevant law enforcement agencies and other professional organisations when necessary.
Support fraud awareness initiatives and educate employees on company policies and fraud prevention.
Recommend improvements to existing procedures and controls to strengthen fraud prevention and detection.
Requirements
Bachelor's degree in Social Sciences, Law, Business Administration, Finance, Economics, Criminology or a related discipline.
Minimum of 2 years' relevant experience in investigations, fraud detection or related work.
Good understanding of investigation procedures, evidence gathering and case documentation.
Experience in customer engagement and handling complaints or reports involving suspected criminal activity.
Good communication, analytical and problem-solving skills.
Computer literacy and proficiency in basic office applications.
Must have completed NYSC.
Fluency in English is required; proficiency in additional Nigerian languages is an advantage.