We are seeking a Technical Support and Installation Technician based in Paarl to join our dynamic team. The ideal candidate will provide excellent customer service, perform broadband installations and ensure all technical systems run smoothly and efficiently.
Key Responsibilities:
Manage the helpdesk and provide professional technical support to customers.
Set up and update new customer systems.
Maintain and update UNMS devices daily.
Perform stock control and track field inventory.
Record installations and repairs on Google Calendar/OneNote.
Stay current with broadband technology developments.
Conduct on-site service calls safely and responsibly.
Maintain tools and equipment in good working condition.
Provide clear instructions to customers on using routers and services.
Test and troubleshoot equipment and infrastructure issues.
Remove or replace equipment after service cancellations or changes.
Conduct site surveys for potential customers.
Follow health and safety regulations and conduct weekly tool talks.
Collaborate with team members and assist management with ad hoc tasks.
Requirements
Relevant experience in technical support, equipment installation or field service.
A relevant technical qualification would be advantageous.
Practical fault-finding skills and confidence using tools and testing equipment.
Ability to read technical instructions, manuals and installation diagrams.
Good computer literacy and accurate recordkeeping.
Clear communication skills and a professional approach to customers.
Ability to work independently, prioritize tasks and meet deadlines.
A valid driver's license and willingness to travel to customer sites.
A careful, organized approach and pride in completing work properly.