Vitel Wireless Limited is a telecommunications company and a licensed Mobile Virtual Network Operator (MVNO) in Nigeria, providing reliable voice, data, and SMS services nationwide. Driven by innovation and a commitment to quality service, we deliver dependable connectivity and exceptional telecommunications solutions.
We are recruiting to fill the position below:
Job Position: Technical Support Representative
Job Location: Ikeja, Lagos
Employment Type: Full-time
- Investigate and resolve Tier 1 and Tier 2 technical issues affecting customers, partners, agentsand company services.
- Troubleshoot SIM, network, voice, SMS, mobile data and connectivity issues.
- Resolve billing discrepancies, activation failures and platform-related faults.
- Address billing-related questions and service requests.
- Assist with APN configuration, device setup and connectivity challenges.
- Manage technical tickets from reporting through investigation, resolution and closure.
- Escalate complex technical issues to the appropriate technical team or network provider.
- Maintain accurate records of technical issues, resolutions and escalations.
- Identify recurring technical faults and recommend solutions to improve service delivery.
Qualifications & Experience
- HND or Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field.
- 2–4years of experience in technical support, customer support, or a service-focused role.
- Solid understanding of customer support principles and technical support best practices.
- Experience using CRM platforms and ticket management tools.
- Strong verbal and written communication skills.
- Excellent problem-solving abilities and attention to detail.
- Ability to multitask and perform effectively in a fast-paced support environment.
- Innovative and collaborative work environment.
- Opportunities for professional growth and development.
- The opportunity to contribute to the growth of a leading telecommunications company and the future of digital connectivity in Nigeria.
Method of Application
Interested and qualified candidates should send their CV to: jobs411@vitelwireless.com using Application – Technical Support Representative (Ikeja Lagos) as the subject of the mail.