Are you an experienced technical support leader with a strong background in Industrial IT and Manufacturing Execution Systems (MES)? This is an exciting opportunity to lead technical support operations, strengthen customer relationships, and drive service excellence within a specialised industrial technology environment.We are looking for a results-driven Technical Support Manager to lead MES/OT support teams, oversee service delivery, and ensure operational efficiency, SLA compliance, and continuous improvement.
Key Requirements
10+ years of experience in Industrial IT and/or MES environments.
At least 2 years of experience in an operations team leadership role.
Preferred Qualifications & Skills
ITIL certification.
Strong understanding of MES/OT support environments and IT/OT integration.
Experience with SLA management, vendor management, and change management.
Proven ability to lead technical teams, resolve complex operational challenges, and improve service delivery.
Excellent communication, stakeholder management, and customer relationship skills.
Strong planning, budgeting, problem-solving, and continuous improvement capabilities.
Should you meet the requirements for this position, please email your CV to [Email Address Removed] . You can also contact the IT team on [Phone Number Removed]; or visit our website at [URL Removed] NOTE: When replying to the advert, also include the reference number in the subject line. Correspondence will only be conducted with short listed candidates. Should you not hear from us within 3 days, please consider your application unsuccessful.
Desired Skills:
Excellent communication
stakeholder management
customer relationship
Technical Support Manger