About the Job
Toplent helps companies scale faster by connecting them with exceptional remote professionals from SEA, LATAM, and South Africa. We are currently collaborating with a client who is looking for a detail-oriented and customer-focused Technical Support Specialist to join their team on a full-time remote basis.
Responsibilities:
Provide timely technical assistance and support to customers via chat, email, or phone
Diagnose, troubleshoot, and resolve hardware, software, and network issues
Document technical issues, resolutions, and customer interactions in the ticketing system
Escalate complex cases to higher-level support or engineering teams when necessary
Guide customers through step-by-step solutions and provide clear instructions to resolve problems
Collaborate with product, engineering, and QA teams to report recurring issues and suggest improvements
Deliver exceptional customer service by maintaining a professional, empathetic, and solution-oriented approach
Stay updated with product knowledge, new features, and industry best practices to provide accurate support
Required Skills:
Minimum 2 years of experience in technical support, helpdesk, or IT support role
Strong understanding of computer systems, mobile devices, software applications, and networking fundamentals
Experience with ticketing systems (e.g., Zendesk, Freshdesk, Jira, or similar)
Excellent communication skills with the ability to explain technical issues clearly to non-technical users
Strong problem-solving skills with a proactive and analytical mindset
Ability to multitask, prioritize, and manage time effectively under pressure
Positive, customer-first attitude with a focus on delivering solutions
Benefits:
100% Remote Role (Work from anywhere)
Competitive Salary in USD
Career Growth & Development Opportunities
Work with a collaborative and supportive international team
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