Technical Supervisor

Key Accountabilities/ Principal Responsibilities

PRIMARY DUTIES

• Manage technical maintenance and product development
• Manage Staff
• Manage Administration
• Manage CAFM System
• Contract, SLA and Matrix Management
• Manage Health and Safety Compliance
• Manage Client Relationship

SECONDARY DUTIES

Manage technical maintenance

• Manage all technical maintenance requirements and implementation within environment
• Ensure staff are fully conversant with governing standards and ensure compliance with requirements.
• Ensure direct subordinates and contractors to ensure timeous execution of maintenance.
• Give advice, guidance and technical support to subordinates to enhance development of subordinates.

Manage Staff

• Define and allocate duties via formal Job Description s and structured task allocation
• Manage performance via the formal performance management system
• Mentor and train staff - technical and behavioural competencies
• Ensure effective disciplinary and grievance management in order to maintain a positive working environment and enhance performance.

Manage CAFM System

• Ensure that Preventative Maintenance is uploaded in the CAFM for all facilities
• Monitor quality of Maintenance on the CAFM and provide direction and support to ensure the smooth execution of maintenance
• Extract reports for analysis and reporting

Administration

• Manage all administrative elements of the contract
• Implement administrative standards in Procurement, Accounts and CAFM
• Manage the budget
• Ensure implementation of quality management systems

Health and Safety Compliance

• Ensure compliance to all Health and Safety Standards.
• Implement Contractor Health and Safety Management system with staff and sub-contractors. (Management System attached)

Client Relationship

• Maintain a successful business partnership with the client
• Manage all aspects of partner interactions with the client.
• Identify value added opportunities and make proposals or presentations to the client
• Develop, implement and maintain best practice for client services.
• Check, manage and monitor compliance of the SLA.
• Develop an effective, customer based, proactive relationship at all levels with the client.

Development and implementation of the quality management system and continually improving its effectiveness by:

• Communication to the organisation the importance of meeting the client as well as statutory and regulatory requirements
• Establishing the quality policy
• Ensuring the quality objectives are established
• Conducting management reviews
• Ensuring the availability of resources

Management of Soft Services

• Manage Soft Services teams output
• Cleaning, Pest Control, Hygiene,
• Business Support Management
• Document Control

Key Skills and Experience

• Grade 12
• BTech or ND in one of the technical disciplines
• Wireman's License
• Min 3-5 year technical experience in Facilities management environment

Enhanced knowledge of:

• Air conditioning Maintenance
• Electrical Maintenance and procedures
• Equipment and machinery
• OHSA codes and Health and Safety Procedures
• ISO 9000, ISO 14000, ISO 18001

Technical drawing

• Computer literate
• Good understanding of Labour Relations Act and HR policies and procedures
• Good understanding of BBEEE requirements

People and Management Skill

• Good interpersonal skills;
• Good and proven Leadership skills;
• Able to take control of situations;
• Able to work under pressure;
• Able to meet deadlines;
• Strong negotiating skills;
• Ability to create and maintain budgets;
• Able to manage Contractors and Service Units in line with agreed Service Level Agreements (SLA's);
• Ability to communicate on high level in both verbal and written format
• Customer focused
• Self-motivated;
• Integrity and honesty

Key result areas

• Understand interworking with various teams to ensure client financial compliances
• Understanding that feedback and communication is critical to success