Technical Service Manager

Role Overview

• Our client is looking for an experienced Technical Service Manager to lead and optimize their technical services department. In this role, you will hold operational accountability for ensuring high-quality support, product repairs, and stable network performance. You will manage technical teams, drive process improvements, and maintain strict service excellence to meet client service level agreements (SLAs).

Responsibilities

• Lead and optimize the technical services department, repairs unit, and support teams.
• Ensure consistent, high-quality technical support and network performance.
• Manage service delivery operations to meet and exceed client SLA commitments.
• Drive quality control initiatives and continuous technical process improvements.

Key Requirements

• 3–4 years of experience within a similar technical service or operations management position.
• Strong technical background in electronic systems, network infrastructure, or radio frequency hardware.
• Proven leadership capability with experience managing cross-functional technical teams.
• Valid driver’s license and own reliable vehicle (Non-negotiable).
• Matric or equivalent NQF 4 qualification.