As a trusted advisor, you will work closely with customers to understand their requirements, recommend suitable solutions, and ensure an exceptional customer experience throughout the sales process.
Key Responsibilities
Product Knowledge & Technical Expertise
Maintain a high level of technical and professional knowledge of the company's products, applications, and solutions.
Develop a strong understanding of all technical and conceptual product aspects to effectively support customers and internal stakeholders.
Clearly communicate product functionality, technical concepts, and applications in a professional and customer-friendly manner.
Provide technical guidance and product recommendations aligned with customer needs and operational requirements.
Customer Service & Relationship Management
Analyse customer requirements and recommend appropriate technical solutions.
Respond promptly and professionally to customer enquiries, concerns, and technical questions.
Build and maintain strong relationships with existing and prospective customers to drive customer loyalty and retention.
Deliver exceptional customer service and ensure a positive customer experience.
Sales & Business Development
Identify new business opportunities and expand the customer base within the assigned territory.
Promote products and services to achieve and exceed sales targets.
Conduct customer visits, follow-ups, product demonstrations, and technical presentations.
Prepare and present technical proposals, quotations, and solution-based recommendations.
Reporting & Administration
Track sales activities and prepare monthly sales reports.
Accurately record customer interactions, opportunities, and sales activities within the CRM system.
Ensure customer data remains accurate and up to date.
Maintain all sales documentation in accordance with company procedures.
Market Research & Product Feedback
Monitor market trends, competitor activities, and industry developments.
Identify new product and market opportunities.
Provide customer insights and market feedback to support strategic decision-making.
Contribute to product improvement initiatives through customer and market feedback.
Requirements
Minimum Qualifications & Experience
Proven experience in technical sales, customer service, or a related technical advisory role.
Strong understanding of technical products and the ability to communicate complex concepts effectively.
Excellent interpersonal, communication, and presentation skills.
Strong analytical and problem-solving abilities.
Demonstrated ability to build and maintain professional customer relationships.
Experience using CRM systems and Microsoft Office applications.
Highly organised with strong planning and time-management skills.
Ability to work independently and collaboratively within a team environment.
Preferred Qualifications
Relevant degree in Animal Nutrition, Veterinary Science, Sales & Marketing, Agriculture, Animal Health, or a related field.
Previous experience within a technical, agricultural, animal health, veterinary, or industrial sales environment will be advantageous.
Experience working across multiple territories or regional markets is an added advantage.